Operations Support & Reporting Officer (Hybrid, 3 Days WFH)

People Mill, Pty Ltd.; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

3 days work from home

Bonus

Staff perks

Job summary

People Mill, Pty Ltd. is seeking a Business Operations Support Officer based in Sydney. This role reports to the Executive General Manager of Operations and provides administrative and coordination support to the operations team, helping maintain reports, monitor the helpdesk, and support workflow improvements.

The role offers 3 days work from home, a competitive salary with bonus potential, and other staff perks as part of a growing insurance broking business.

Qualifications

• Experience in Insurance Broking environment preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to learn business systems and reporting tools.
• Detail-oriented with ability to meet deadlines.

Responsibilities

• Provide frontline support via management of the Helpdesk and day-to-day operational issues.
• Investigate processing issues and assist staff with corrections.
• Assist with debtors and refunds administration.
• Troubleshoot system defects and bugs.
• Support timely delivery of tasks within agreed timeframes and quality standards.

Skills

Helpdesk management

Issue investigation

Debtors & refunds administration

System troubleshooting

Time management

Communication skills

Education

No specific degree required

Tools

Excel

Word

Outlook

Job description

People Mill, Pty Ltd. is seeking a Business Operations Support Officer based in Sydney. This role reports to the Executive General Manager of Operations and provides administrative and coordination support to the operations team, helping maintain reports, monitor the helpdesk, and support workflow improvements.

The role offers 3 days work from home, a competitive salary with bonus potential, and other staff perks as part of a growing insurance broking business.