Business Operations Support Officer

People Mill, Pty Ltd.; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

3 days work from home

Bonus

Staff perks

Job summary

People Mill, Pty Ltd. is seeking a Business Operations Support Officer based in Sydney. This role reports to the Executive General Manager of Operations and provides administrative and coordination support to the operations team, helping maintain reports, monitor the helpdesk, and support workflow improvements.

The role offers 3 days work from home, a competitive salary with bonus potential, and other staff perks as part of a growing insurance broking business.

Qualifications

• Experience in Insurance Broking environment preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to learn business systems and reporting tools.
• Detail-oriented with ability to meet deadlines.

Responsibilities

• Provide frontline support via management of the Helpdesk and day-to-day operational issues.
• Investigate processing issues and assist staff with corrections.
• Assist with debtors and refunds administration.
• Troubleshoot system defects and bugs.
• Support timely delivery of tasks within agreed timeframes and quality standards.

Skills

Helpdesk management

Issue investigation

Debtors & refunds administration

System troubleshooting

Time management

Communication skills

Education

No specific degree required

Tools

Excel

Word

Outlook

Job description

This is a fantastic newly created position with our client, a role that has come about purely due to business expansion this year, but also with forward thinking into 2027.

An excellent opportunity for somebody with a keen interest in the insurance sector, preferably coming from exposure to Insurance broking, whether that be as an Account Executive or Assistant Account Executive. Our client is a national steadfast broker with a solid national presence across Australia.

Our client is seeking to recruit a person for the position of Business Operations Support Officer. This role will report to the Executive General Manager of Operations. The purpose of this role is to support the business operations team by providing administrative and coordination assistance that contributes to efficient business operations and positive outcomes. This new recruit will also support the business operations analyst and operations team by maintaining reports, monitoring the helpdesk, assisting with debtors and supporting workflow improvement initiatives. This is a great opportunity to move into an operational role which will open a lot of doors before you in the future.

Other keys aspects to this role include;

Provide frontline support via management of the Helpdesk and support day-to-day operational issues and queries.

Investigate processing issues and assist staff with corrections.

Assist with debtors and refunds administration.

Troubleshoot system defects and bugs.

Support the successful delivery of tasks and operational initiatives by completing assigned tasks within agreed timeframes and quality standards.

About you

You will have good communication and interpersonal skills with the ability to build positive working relationships, along with;

Strong computer literacy with proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.

Ability to learn and use business systems, reporting tools, and insurance software. Demonstrated ability to manage tasks effectively and meet agreed deadlines.

Strong attention to detail and commitment to producing accurate work.

Those applicants coming from an Assistant or AE position within the Insurance Broking sector, are strongly encouraged to apply.

In return, you will get 3 days working from home, a competitive salary, plus bonus, plus other staff perks.

This is a great time to join a growing Insurance business and cement your career within the operational space.