Hybrid Operations & Administrative Support Specialist

icare; City of Parramatta; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible and hybrid working

Gym subsidies

Health checks

EAP support

Career development

Job summary

icare is seeking an Operational Support Officer to provide administrative and operational support, enabling frontline teams to deliver quality outcomes for Lifetime Schemes customers in NSW. The role requires strong judgement, adaptability and attention to detail, contributing to continuous improvement and operational excellence.

You will work in a collaborative, customer-focused team with hybrid working options, supporting diverse stakeholders across multiple processes and funding-related

Qualifications

• Experience in administration, operational support, customer service or a similar environment.
• Strong organisational and communication skills with the ability to manage competing priorities.
• Sound problem-solving skills and attention to detail when handling records and funding-related transactions.
• Exposure to health, rehabilitation, return-to-work or related environments is highly regarded.

Responsibilities

• Manage high-volume workflows and service requests across multiple operational processes.
• Support customers, providers and internal stakeholders through phone and email enquiries.
• Process complex funding and treatment-related requests requiring accuracy and sound judgement.
• Maintain records, correspondence and documentation in line with business requirements.
• Coordinate operational and administrative activities that support frontline service delivery.
• Prioritise competing tasks while meeting service standards and team objectives.
• Build strong working relationships across teams to support effective collaboration.
• Contribute to continuous improvement initiatives that enhance customer and operational outcomes.

Skills

Administration experience

Operational support

Customer service

Attention to detail

Communication skills

Tools

CRM systems

Microsoft Office

Job description

icare is seeking an Operational Support Officer to provide administrative and operational support, enabling frontline teams to deliver quality outcomes for Lifetime Schemes customers in NSW. The role requires strong judgement, adaptability and attention to detail, contributing to continuous improvement and operational excellence.

You will work in a collaborative, customer-focused team with hybrid working options, supporting diverse stakeholders across multiple processes and funding-related