Operations Support Specialist – Insurance & Systems

Body Corporate Brokers Pty Ltd; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid working model

Competitive salary package

Learning & development

Social events & DEIB committees

Job summary

BCB Group in Sydney seeks a Business Operations Support Officer to join our dynamic team. You’ll manage the JIRA Helpdesk, handle day-to-day operational issues, and assist with training, documentation, and regulatory reporting. Experience in admin or operations within finance/insurance is preferred, with RG146 or willingness to obtain.

We offer a hybrid working model, a competitive salary package, and opportunities for learning and development in a diverse, supportive culture.

Qualifications

• Experience and comfortable using a wide range of technology tools.
• Tier 1 RG 146 (or willingness to obtain within an agreed timeframe).
• Minimum 1–3 years’ experience in administration, operations or business support in an insurance or financial services role.

Responsibilities

• Provide frontline support via management of the JIRA Helpdesk and support day-to-day operational issues and queries.
• Investigate processing issues and assist staff with corrections.
• Troubleshoot system defects and bugs.
• Assist with debtors and refunds administration.
• Participate in continuous improvement initiatives that enhance operational effectiveness and service delivery.
• Support regulatory reporting and ensure business processes align with regulatory requirements.
• Assist with training and process documentation.

Skills

Problem solving

Data entry

Attention to detail

Planning & organisation

Communication skills

Teamwork

Customer focus

Initiative

Prioritisation

Flexibility

Education

RG 146

Tools

JIRA

Job description

BCB Group in Sydney seeks a Business Operations Support Officer to join our dynamic team. You’ll manage the JIRA Helpdesk, handle day-to-day operational issues, and assist with training, documentation, and regulatory reporting. Experience in admin or operations within finance/insurance is preferred, with RG146 or willingness to obtain.

We offer a hybrid working model, a competitive salary package, and opportunities for learning and development in a diverse, supportive culture.