Business Support Officer

Sharp & Carter; City of Melbourne; Hybrid; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Hybrid work model

Office in Southbank

Job summary

Sharp & Carter is seeking a Business Support Officer to join the Finance & Operations team in Southbank, Victoria. The role combines customer service and back-office administration to support daily operations and stakeholder needs.

You will manage shared mailboxes, respond to a broad range of enquiries, and assist with post-sales queries, payments, and processing tasks. The position offers a hybrid work model with two in-office days.

Qualifications

• Experience in administration or customer service roles.
• Strong phone manner and written communication.
• Ability to handle multiple priorities in a fast-paced environment.
• Proficient with MS Outlook, Word and Excel.
• Accurate data handling and attention to detail.
• Discretion with confidential information.

Responsibilities

• Manage multiple shared email inboxes and respond promptly.
• Handle inbound phone enquiries from customers, dealers and internal stakeholders.
• Provide administrative support across Sales, Accounts, IT and Compliance.
• Assist customers with post-sales enquiries including cancellations and transfers.
• Process credit card and direct debit payments.
• Support operational and processing tasks as required.
• Contribute to continuous improvement of administrative processes.

Skills

Administrative experience

Customer service

Communication

Attention to detail

Multitasking

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Business Support Officer Southbank, Victoria
$75,000 + Super
Hybrid - 2 days in office minimum

A national automotive services organisation is seeking a Business Support Officer to join its Finance & Operations team in Southbank.

With 50-60 employees across Australia, the business operates nationally while maintaining a streamlined and collaborative internal structure. This role sits within a team of eight and works closely with stakeholders across Sales, Accounts, Compliance, IT and Management.

The Role

This position combines customer service and back-office administration. You will manage shared mailboxes, respond to a broad range of enquiries, and provide day-to-day operational support across the business.

Key responsibilities include

• Managing multiple shared email inboxes and ensuring timely responses
• Handling inbound phone enquiries from customers, dealers and internal stakeholders
• Providing administrative support across Sales, Accounts, IT and Compliance
• Assisting customers with post-sales enquiries including cancellations and transfers
• Processing credit card and direct debit payments
• Supporting operational and processing tasks as required
• Contributing to continuous improvement across administrative and operational processes

About You

• Excellent phone manner and written communication skills
• Previous experience in administration and/or customer service
• Strong attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Confident working with numerical data
• Proficient in Microsoft Outlook, Word and Excel
• Professional, team-oriented and able to handle confidential information with discretion

Additional Information

• Monday to Friday, 8:30am - 5:00pm
• Hybrid model - minimum two days in the Southbank office (additional days during training)
• Reporting to the Finance & Operations Manager