Hybrid Operations & JIRA Support - Insurance

Body Corporate Brokers; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary package

Structured learning & development

Job summary

BCB Group, Australia's leading strata insurance broker, invites a new Business Operations Support Officer to join our Sydney team. You’ll provide frontline JIRA Helpdesk support, manage day-to-day operational issues, and help with regulatory reporting and process documentation.

You will investigate processing issues, assist with corrections, and contribute to improvements while thriving in a hybrid work environment with a competitive salary.

Qualifications

• Experience in administration, operations or business support in insurance/financial services is preferred.
• RG 146 certification or willingness to obtain within agreed timeframe.

Responsibilities

• Provide frontline support via management of the JIRA Helpdesk and support day-to-day operational issues and queries.
• Investigate processing issues and assist staff with corrections.
• Troubleshoot system defects and bugs.
• Assist with debtors and refunds administration.
• Participate in continuous improvement initiatives to enhance operational effectiveness and service delivery.
• Support regulatory reporting and ensure business processes align with regulatory requirements.
• Assist with training and process documentation.

Skills

Frontline support

Data entry

Problem solving

Attention to detail

Planning & organization

Teamwork

Customer focus

Initiative

Task prioritisation

Flexibility

Education

Tier 1 RG 146 certification

Tools

JIRA Helpdesk

Job description

BCB Group, Australia's leading strata insurance broker, invites a new Business Operations Support Officer to join our Sydney team. You’ll provide frontline JIRA Helpdesk support, manage day-to-day operational issues, and help with regulatory reporting and process documentation.

You will investigate processing issues, assist with corrections, and contribute to improvements while thriving in a hybrid work environment with a competitive salary.