Operations & Security Admin: Front Desk & Access

North Queensland Bulk Ports Corporation; Mackay Regional; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible working arrangements

Career development opportunities

Parental leave

12.75% superannuation

Enterprise Agreement – Band 4

Job summary

North Queensland Bulk Ports Corporation in Mackay QLD is seeking an Operations and Security Administrator to support the front counter, coordinate service requests and manage port access requirements. You will respond to enquiries, maintain records and assist port users, contractors and visitors with access procedures.

The role requires strong administration, professional communication, and the ability to work with minimal supervision within a collaborative team environment.

Qualifications

• Experience in front counter or customer-facing roles.
• Experience in administration and the effective use of MS Office.
• Ability to communicate professionally and maintain confidentiality with diverse stakeholders.
• Ability to work effectively in a team.
• Ability to work with minimal supervision, manage workflow and meet deadlines.
• Eligibility to obtain and hold maritime IDs, licences and authorised officer appointments.
• Exposure to maritime or port operations is welcome, though not essential.

Responsibilities

• Respond to enquiries at the front counter and coordinate service requests.
• Maintain records and administer port access processes.
• Facilitate issuing of Port passes and assist port users, contractors and visitors with access requirements.
• Work with established procedures with support and training provided.
• Support the Operations Team and ensure timely, accurate outcomes.

Skills

Front counter experience

Customer-facing support

Administration

Microsoft Office

Communication & confidentiality

Teamwork

Self-management

Maritime knowledge (welcome)

Process navigation

Education

Certificate of Business Administration (or similar)

Job description

North Queensland Bulk Ports Corporation in Mackay QLD is seeking an Operations and Security Administrator to support the front counter, coordinate service requests and manage port access requirements. You will respond to enquiries, maintain records and assist port users, contractors and visitors with access procedures.

The role requires strong administration, professional communication, and the ability to work with minimal supervision within a collaborative team environment.