Port Operations & Access Specialist

North Queensland Bulk Ports Corporation; Mackay Regional; On-site; AUD 64,000 - 80,000; Full time

Benefits offered by this job

Flexible working options

Study leave and professional learning

12.75% superannuation

Enterprise Agreement heritage

Job summary

North Queensland Bulk Ports Corporation is seeking an Operations and Security Administrator who will be the first point of contact for the Operations Team, handling administration, front counter and customer service duties across various functions.

You will respond to enquiries, coordinate service requests, maintain records, assist with issuing Port passes and help port users, contractors and visitors with access requirements, following established procedures with training and support provided.

Qualifications

• Demonstrated experience providing front counter or customer-facing support, including responding to enquiries and coordinating service requests.
• Administration and customer service experience, including use of administration systems and Microsoft Office.
• Ability to communicate professionally and maintain confidentiality with diverse stakeholders, verbally and in writing.
• Experience working effectively in a team environment.
• Ability to work with minimal supervision, manage workflow and meet deadlines.
• Eligibility to obtain and hold maritime identification cards, licences and authorised officer appointments.
• Certificate of Business Administration (or similar) or relevant experience.
• Exposure to maritime or port operations is welcome and supported in the role.

Responsibilities

• Respond to enquiries and coordinate service requests at the front counter.
• Maintain records and support port users, contractors and visitors with access requirements.
• Assist in issuing Port passes and ensure smooth access procedures.
• Operate within established procedures with training and support provided.
• Collaborate with internal teams to deliver safe and efficient port services.

Skills

Front counter support

Administration experience

Customer service

Professional communication

Teamwork

Self-management

Maritime ID/licences knowledge

Business Administration certificate

Maritime operations exposure

Education

Certificate of Business Administration (or similar)

Job description

North Queensland Bulk Ports Corporation is seeking an Operations and Security Administrator who will be the first point of contact for the Operations Team, handling administration, front counter and customer service duties across various functions.

You will respond to enquiries, coordinate service requests, maintain records, assist with issuing Port passes and help port users, contractors and visitors with access requirements, following established procedures with training and support provided.