Operations & Security Administrator

North Queensland Bulk Ports Corporation; Mackay Regional; On-site; AUD 64,000 - 80,000; Full time

Benefits offered by this job

Flexible working options

Study leave and professional learning

12.75% superannuation

Enterprise Agreement heritage

Job summary

North Queensland Bulk Ports Corporation is seeking an Operations and Security Administrator who will be the first point of contact for the Operations Team, handling administration, front counter and customer service duties across various functions.

You will respond to enquiries, coordinate service requests, maintain records, assist with issuing Port passes and help port users, contractors and visitors with access requirements, following established procedures with training and support provided.

Qualifications

• Demonstrated experience providing front counter or customer-facing support, including responding to enquiries and coordinating service requests.
• Administration and customer service experience, including use of administration systems and Microsoft Office.
• Ability to communicate professionally and maintain confidentiality with diverse stakeholders, verbally and in writing.
• Experience working effectively in a team environment.
• Ability to work with minimal supervision, manage workflow and meet deadlines.
• Eligibility to obtain and hold maritime identification cards, licences and authorised officer appointments.
• Certificate of Business Administration (or similar) or relevant experience.
• Exposure to maritime or port operations is welcome and supported in the role.

Responsibilities

• Respond to enquiries and coordinate service requests at the front counter.
• Maintain records and support port users, contractors and visitors with access requirements.
• Assist in issuing Port passes and ensure smooth access procedures.
• Operate within established procedures with training and support provided.
• Collaborate with internal teams to deliver safe and efficient port services.

Skills

Front counter support

Administration experience

Customer service

Professional communication

Teamwork

Self-management

Maritime ID/licences knowledge

Business Administration certificate

Maritime operations exposure

Education

Certificate of Business Administration (or similar)

Job description

Our vision is to be recognised as a leader in responsible port trade, where Queenslanders thrive for generations. To meet our vision, our people are at the heart of our success managing safe, efficient and fair ports that connect North Queensland to the world. We do this by balancing the needs of iconic surroundings, our communities, and our stakeholders.

More than half of Queensland’s international trade, by volume, passes through our ports at Weipa, Abbot Point, Mackay, and Hay Point, which makes us one of Queensland’s largest Port Authorities. We take great care to provide safe, and competitive seaport services to efficiently facilitate imports and exports through our Queensland ports.

Reporting to the Senior Manager Port Operations, the Operations and Security Administrator is the first point of contact for the Operations Team, providing administration, front counter and customer service support across various functions.

Day to day you will respond to enquiries, coordinate service requests, maintain records, facilitate the issuing of Port passes and assist port users, contractors and visitors with port access requirements, working to established procedures with support and training provided.

To be successful in this role, you will need:

• Demonstrated experience providing front counter or customer-facing support, including responding to enquiries, coordinating service requests and assisting stakeholders to navigate processes and requirements.
• Demonstrated experience in administration and customer service roles, including the effective use of administration systems and Microsoft Office programs.
• Demonstrated ability to communicate professionally and maintain confidentiality when dealing with a wide range of internal and external stakeholders, both verbally and in writing.
• Experience working effectively in a team environment.
• Demonstrated ability to work effectively with minimal supervision, control workflow and to organise work tasks to meet deadlines and achieve quality work outcomes.
• Eligibility to obtain and hold the relevant maritime identification cards, licences and authorised officer appointments required for the role.
• Certificate of Business Administration (or similar) or relevant experience.
• Exposure to maritime or port operations, emergency management or security requirements is welcome, though not essential — we will support you to build this knowledge in the role.

Benefits of working for NQBP

• Flexible ways of working - we're committed to developing working practices that support flexibility in terms of where, when and how we work: flexible teams and working options;
• cultural, community and study leave.
• Career - we know that your experience is unique – and your career should be too. Joining us we’ll help you reach your potential based on your experience, interests, and expertise: dedicated learning platform; subsidised professional qualifications.
• Exclusive benefits - parental leave; 12.75% superannuation; Enterprise Agreement – The position is classified as a Band 4, Administration, Management Professional employees’ stream in our Enterprise Agreement 2026.

Joining NQBP

We are committed to inclusion and celebrating our diverse workforce, their individual talents and the innovation they bring to their work. We welcome and encourage applications from people of all backgrounds and abilities, Aboriginal and Torres Strait Islander peoples, LGBTQI+ community, women, mature age workers and people with different abilities.

Merit is paramount in our selection process, ensuring candidates are assessed against the specific needs of the role. Additionally, we recognise the importance of diversity in skills and actively consider a broad range of capabilities when making recruitment decisions.

We have a team of diverse professionals who are committed to our values of Care, Connection, Courage and Curiosity. Our people pursue a high standard of environmental management, both of our own activities and those of commercial partners.

This role will remain open for applications until 24 September 2026, 5pm.