Frontline Security Officer - Customer-Focused (Mackay)

Certis Group; Mackay Regional; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible casual

Mon-Fri roster

Development program

Employee discounts

Wellbeing support

Inclusive team culture

Job summary

Certis Security Australia in Mackay, QLD, is seeking professional Security Officers for a casual frontline role at a government services site. You will greet visitors, uphold safety procedures, and deliver a welcoming, professional experience while following site rules.

The position offers a Monday–Friday day-shift roster with no nights or weekends and requires strong communication skills and with a focus on customer service.

Qualifications

• Previous experience in customer service, security or a public-facing role.
• Strong communication and interpersonal skills.
• Ability to manage conflict and difficult situations professionally.
• Excellent customer service focus and professional presentation.
• Strong attention to detail and reporting skills.
• Ability to follow site procedures and work independently.
• Flexible availability and reliability.
• Calm and professional in fast-paced or sensitive environments.

Responsibilities

• Managing access points and maintaining a safe and secure environment.
• Monitoring customer movements throughout the site.
• Delivering exceptional customer service and assistance.
• Identifying and responding appropriately to security incidents.
• De-escalating challenging situations in a calm and professional manner.
• Supporting emergency response procedures when required.
• Conducting security checks and maintaining site compliance.
• Completing incident reports and daily activity records.
• Building positive relationships with staff, customers and the public.
• Maintaining a strong safety-first approach at all times.

Skills

Customer service

Communication skills

Conflict management

Attention to detail

Independent work

Reliability

Job description

Certis Security Australia in Mackay, QLD, is seeking professional Security Officers for a casual frontline role at a government services site. You will greet visitors, uphold safety procedures, and deliver a welcoming, professional experience while following site rules.

The position offers a Monday–Friday day-shift roster with no nights or weekends and requires strong communication skills and with a focus on customer service.