Administration Officer

Roy Powell security; Mackay Regional; On-site; AUD 50,000 - 60,000; Full time

Job summary

Roy Powell Security is seeking an Administration Assistant to join our Mackay team. This full-time role supports senior staff, technicians and customers with day-to-day operations in a busy office environment.

You will handle customer inquiries, schedule jobs, manage paperwork and maintain accurate records, while contributing to a friendly, organised office culture. This is a Monday–Friday, local family business opportunity with a proactive team.

Qualifications

• Previous administration or customer service experience.
• Excellent communication skills and a confident, professional telephone manner.
• Strong organisation, time management and attention to detail.
• Ability to manage competing priorities and meet deadlines.
• A positive, customer-focused approach and willingness to help.
• The ability to work effectively both independently and as part of a team.
• Confidence using Microsoft Office and learning new systems.
• A current driver licence.

Responsibilities

• Provide friendly and professional customer service by phone, email and in person.
• Coordinate service calls, schedule jobs and communicate updates to customers and technicians.
• Organise job paperwork and maintain accurate customer, job and database records.
• Provide general administrative support to senior staff and the wider team.
• Prepare and manage routine job documentation, filing, scanning and data entry.
• Coordinate hire equipment, subcontractors, travel and accommodation when required.
• Maintain effective administrative systems and suggest practical process improvements.
• Help keep the office and kitchen areas clean, organised and welcoming.

Skills

Customer service

Organisation

Time management

Communication

Teamwork

Problem solving

Tools

Microsoft Office

Job description

Administration Assistant – Join Our Growing Mackay Team

Full-time | Monday to Friday | Locally owned family business

About Us

Roy Powell Security is a locally owned and operated family business based in Mackay. We provide trusted electronic security solutions to residential, commercial, industrial and government clients. We are looking for a friendly, organised and proactive Office Administrator to help keep our busy office and daily operations running smoothly.

About the Role

This full-time, Monday-to-Friday position supports senior staff, technicians and customers across our day-to-day operations. It is a varied role suited to someone who enjoys staying organised, solving problems and being a reliable point of contact in a fast-paced team.

Key Responsibilities

• Provide friendly and professional customer service by phone, email and in person
• Coordinate service calls, schedule jobs and communicate updates to customers and technicians
• Organise job paperwork and maintain accurate customer, job and database records
• Provide general administrative support to senior staff and the wider team
• Prepare and manage routine job documentation, filing, scanning and data entry
• Coordinate hire equipment, subcontractors, travel and accommodation when required
• Maintain effective administrative systems and suggest practical process improvements
• Help keep the office and kitchen areas clean, organised and welcoming

About You

• Previous administration or customer service experience
• Excellent communication skills and a confident, professional telephone manner
• Strong organisation, time management and attention to detail
• The ability to manage competing priorities and meet deadlines
• A positive, customer-focused approach and willingness to help
• The ability to work effectively both independently and as part of a team
• Confidence using Microsoft Office and learning new systems
• A current driver licence

Why Join Roy Powell Security?

• Permanent, full-time hours from Monday to Friday
• A stable role with a respected local family business
• A supportive, close-knit team environment
• A varied position where your contribution makes a genuine difference
• Opportunities to build your skills as the business continues to grow

Ready to Apply?

If you are organised, approachable and ready to become an important part of our team, we would love to hear from you.

Please note that only shortlisted candidates will be contacted.