Office Administrator - Full-Time, Growth‑Focused Role

Roy Powell security; Mackay Regional; On-site; AUD 50,000 - 60,000; Full time

Job summary

Roy Powell Security is seeking an Administration Assistant to join our Mackay team. This full-time role supports senior staff, technicians and customers with day-to-day operations in a busy office environment.

You will handle customer inquiries, schedule jobs, manage paperwork and maintain accurate records, while contributing to a friendly, organised office culture. This is a Monday–Friday, local family business opportunity with a proactive team.

Qualifications

• Previous administration or customer service experience.
• Excellent communication skills and a confident, professional telephone manner.
• Strong organisation, time management and attention to detail.
• Ability to manage competing priorities and meet deadlines.
• A positive, customer-focused approach and willingness to help.
• The ability to work effectively both independently and as part of a team.
• Confidence using Microsoft Office and learning new systems.
• A current driver licence.

Responsibilities

• Provide friendly and professional customer service by phone, email and in person.
• Coordinate service calls, schedule jobs and communicate updates to customers and technicians.
• Organise job paperwork and maintain accurate customer, job and database records.
• Provide general administrative support to senior staff and the wider team.
• Prepare and manage routine job documentation, filing, scanning and data entry.
• Coordinate hire equipment, subcontractors, travel and accommodation when required.
• Maintain effective administrative systems and suggest practical process improvements.
• Help keep the office and kitchen areas clean, organised and welcoming.

Skills

Customer service

Organisation

Time management

Communication

Teamwork

Problem solving

Tools

Microsoft Office

Job description

Roy Powell Security is seeking an Administration Assistant to join our Mackay team. This full-time role supports senior staff, technicians and customers with day-to-day operations in a busy office environment.

You will handle customer inquiries, schedule jobs, manage paperwork and maintain accurate records, while contributing to a friendly, organised office culture. This is a Monday–Friday, local family business opportunity with a proactive team.