Operations & Resident Services Officer

FindStaff AU; Geelong; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangements

Salary packaging benefits

Job summary

FindStaff AU Geelong region is seeking an organised Operations & Resident Services Coordinator for a 12-month maternity leave contract. You will manage occupancy, resident records, maintenance coordination and compliance support within a small team.

The role requires strong admin and Excel skills, attention to detail, and the ability to handle confidential information. Flexible working arrangements and salary packaging are offered.

Qualifications

• Experience in administration and operations coordination or business support.
• Advanced Excel skills and data handling.
• Excellent written communication and documentation abilities.
• Experience handling confidential information with discretion.

Responsibilities

• Manage applicant waiting lists and resident records.
• Coordinate vacancies, resident departures and new occupancies.
• Prepare agreements, correspondence and related documentation.
• Coordinate and track maintenance requests and follow-up actions.
• Support annual rent review processes and associated calculations.
• Maintain accurate records, registers and business information.
• Assist with legislative, compliance and governance requirements.
• Develop and update policies, procedures, templates and operational documentation.
• Support operational projects and process improvement initiatives.
• Ensure information, records and documentation remain accurate, confidential and up to date.

Skills

Excel

Documentation

Job description

Operations & Resident Services Coordinator

Geelong Region | 12-Month Maternity Leave Contract

6-8 Days per Fortnight | Flexible Working Arrangements

About the Opportunity

Our client is a well-established not-for-profit organisation providing affordable housing and support services to older members of the community across the Geelong region.

This is a diverse role combining resident services, administration, operational coordination and compliance support. Working within a small and collaborative team, you’ll take ownership of key processes including occupancy management, resident administration, annual rent reviews, maintenance coordination, record management and compliance activities.

Key Responsibilities

• Manage applicant waiting lists and resident records.
• Coordinate vacancies, resident departures and new occupancies.
• Prepare agreements, correspondence and related documentation.
• Coordinate and track maintenance requests and follow-up actions.
• Support annual rent review processes and associated calculations.
• Maintain accurate records, registers and business information.
• Assist with legislative, compliance and governance requirements.
• Develop and update policies, procedures, templates and operational documentation.
• Support operational projects and process improvement initiatives.
• Ensure information, records and documentation remain accurate, confidential and up to date.

About You

You are an organised and self-motivated administrator who takes pride in accuracy, professionalism and delivering work to a high standard.

You will bring:

• Strong administration, operations coordination or business support experience.
• Advanced Microsoft Office skills, particularly Excel.
• Excellent attention to detail and accuracy.
• Experience handling confidential and sensitive information with discretion.
• Strong written communication and documentation skills.
• Confidence working with data, calculations and reporting.
• The ability to interpret and apply policies, procedures and legislative requirements.
• Strong organisational, problem-solving and time management skills.
• A proactive approach and the ability to work independently.

Experience within housing, property, community services, aged care, retirement living or the not-for-profit sector will be highly regarded but is not essential.

What's on Offer?

• Flexible working arrangements.
• Supportive and collaborative team environment.
• Meaningful work within a purpose-driven organisation.
• Salary packaging benefits.
• Variety, autonomy and the opportunity to make a genuine contribution.

Additional Information

• 12-month maternity leave contract.
• Flexible arrangement of 6-8 days per fortnight.
• Geelong region location with some flexibility to work remotely.
• Occasional travel between sites may be required.