Resident Services & Operations Coordinator Flexible Hybrid

Findstaff; Geelong; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible working arrangements

Salary packaging benefits

Supportive team environment

Meaningful work in a purpose-driven Nf

Job summary

Findstaff is seeking an Operations & Resident Services Coordinator in Geelong for a 12-month maternity leave contract. You will manage resident records, occupancy, rent reviews and maintenance coordination in a collaborative not-for-profit environment.

You will bring strong admin and coordination skills, advanced Excel, and a proactive approach to documenting policies and procedures while ensuring data accuracy and confidentiality across multiple sites.

Qualifications

• Experience in administration and operations coordination within a not-for-profit or housing context.
• Proven ability to manage records, documentation and compliance processes with accuracy.
• Strong written communication and ability to translate policies into procedures.
• Proactive and capable of working independently in a small team.

Responsibilities

• Manage applicant waiting lists and resident records.
• Coordinate vacancies, resident departures and new occupancies.
• Prepare agreements, correspondence and related documentation.
• Coordinate and track maintenance requests and follow-up actions.
• Support annual rent review processes and associated calculations.
• Maintain accurate records, registers and business information.
• Assist with legislative, compliance and governance requirements.
• Develop and update policies, procedures, templates and operational documentation.
• Support operational projects and process improvement initiatives.
• Ensure information, records and documentation remain accurate, confidential and up to date.

Skills

Administration experience

Organisational skills

Attention to detail

Data handling

Tools

Excel

Microsoft Office

Job description

Findstaff is seeking an Operations & Resident Services Coordinator in Geelong for a 12-month maternity leave contract. You will manage resident records, occupancy, rent reviews and maintenance coordination in a collaborative not-for-profit environment.

You will bring strong admin and coordination skills, advanced Excel, and a proactive approach to documenting policies and procedures while ensuring data accuracy and confidentiality across multiple sites.