Coordinator Community Care Programs

City of Greater Geelong; Geelong; Hybrid; AUD 113,000 - 138,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

City of Greater Geelong is seeking a dynamic Coordinator Community Care Programs to lead delivery of Food Services, Home Maintenance, Intake and Service Establishment, and community programs. You will work with the Care Services Lead to translate insights into practical improvements that enhance service quality for older people and carers.

This hands-on leadership role requires workforce planning, budget oversight, and partner management, driving a culture of accountability and continuous

Qualifications

• Relevant tertiary qualification in Community Services, Health, Human Services, Aged Care or related discipline, or extensive equivalent experience.
• Demonstrated experience leading complex operational programs within aged care or local government.
• Experience leading service improvement, program development and workforce planning.
• Experience managing service delivery, budgets and contractor relationships.
• Strong people leadership and change management skills.
• Ability to translate data into actionable improvements.

Responsibilities

• Lead design, implementation and review of program models that respond to community need, while maintaining compliance, quality and financial sustainability.
• Ensure services are delivered in accordance with the Aged Care Act, Aged Care Quality Standards, funding agreements, Council policies, reporting requirements and procedures.
• Analyze incidents, complaints, feedback, missed services and performance data to identify systemic issues and drive improvements.
• Lead, coach and develop direct reports to deliver safe, inclusive, customer-focused programs.
• Provide leadership through reform, service redesign and operational change for staff understanding of priorities.
• Develop, implement and review operational plans that support service sustainability and workforce capacity.

Skills

Leadership

Strategic planning

Stakeholder engagement

People management

Change management

Education

Relevant tertiary qualification in Community Services/Health/Aged Care

Job description

About The Role

The City is entering an exciting period of transformation as we prepare for the future of aged care and community services. We are seeking an energetic, values driven leader to join our newly established Community Care leadership team and help shape the next chapter of service delivery for our community.

As Coordinator Community Care Programs, you will lead the delivery, innovation and continuous improvement of key community care services including Food Services, Home Maintenance, Intake and Service Establishment, and to be developed and shaped Community Programs. Working as part of a newly established leadership team, you will help shape contemporary service models that are customer-centred, financially sustainable, compliant and responsive to the evolving needs of our community.

You will work closely with the Care Services Lead and Business Development and Compliance Coordinator to translate community insights, emerging opportunities, performance data and aged care reform into practical improvements that enhance service quality and outcomes.

This is a hands‑on leadership role where no two days are the same. You'll lead operational teams, oversee workforce planning, manage budgets and contractor partnerships, champion innovation and drive a culture of accountability, learning and continuous improvement. Most importantly, you'll help ensure our services continue to make a meaningful difference in the lives of older people and carers across our community.

Work type: Permanent Full Time

Classification: Band 8 $125,701 pa plus super

Key responsibilities include:

• Lead the design, implementation and review of program models that respond to community need, including emerging or unmet need, while maintaining compliance, quality and financial sustainability.
• Ensure services are delivered in accordance with the Aged Care Act, Aged Care Quality Standards, funding agreements, Council policies, reporting requirements and relevant operational procedures.
• Analyse incidents, complaints, feedback, missed services, performance data and service trends to identify systemic issues and drive continuous improvement.
• Lead, coach and develop direct reports to deliver safe, inclusive, customer-focused and accountable Community Care programs.
• Provide leadership through reform, service redesign and operational change, ensuring staff understand service priorities, performance expectations and their role in delivering sustainable outcomes.
• Develop, implement and review operational plans that support service sustainability, budget accountability, funding requirements, workforce capacity and community need.

About You

We are looking for an influential and forward-thinking leader who combines operational excellence with a passion for innovation and community impact.

You are someone who sees opportunity where others see challenges. You thrive in dynamic environments, enjoy leading teams through change and are motivated by improving systems, services and outcomes for customers.

With experience in Community Aged Care and complex service delivery environments, you bring a strong understanding of sector reform, workforce leadership and continuous improvement. You are naturally collaborative, curious and solution focused, with the ability to engage people, build commitment and turn ideas into practical results.

Most importantly, you are motivated by creating positive change, supporting your team to succeed and ensuring community members receive services that are responsive, high quality and make a genuine difference in their everyday lives.

Essential Experience

• Relevant tertiary qualification in Community Services, Health, Human Services, Aged Care or a related discipline, or extensive equivalent experience.
• Demonstrated experience leading complex operational programs within aged care, health, community services, local government or a comparable regulated service environment.
• Demonstrated experience leading service improvement, program development, workforce planning and operational change.
• Experience managing service delivery, contractor relationships, compliance requirements, budgets and workforce matters in a complex service environment.
• Demonstrated people leadership skills, including the ability to lead, coach and develop teams through change, reform and service improvement.
• Proven ability to use service, workforce, financial and performance data to identify risks, service gaps, improvement opportunities and sustainable program responses.
• Strong analytical, problem-solving and decision-making capabilities, with the ability to translate issues into practical actions and sustainable service improvements.

Preferred candidates will require a Working with Children’s Check and be willing to undergo a National Police Check as part of the recruitment process (funded by the City).

Child Safety Responsibilities

We are committed to being a child‑safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy .

Diversity and Inclusion

At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City

From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community.

Our community counts on us to get the essentials right while looking for ways to go beyond.

By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact.

If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Enquiries: Pam Newton – Manager Community Care | [e-mail]

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

Hybrid

To obtain a copy of the position description, please visit https://www.geelongaustralia.com.au/employment/default.aspx