Operations & Resident Services Officer

Findstaff; Geelong; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible working arrangements

Salary packaging benefits

Supportive team environment

Meaningful work in a purpose-driven Nf

Job summary

Findstaff is seeking an Operations & Resident Services Coordinator in Geelong for a 12-month maternity leave contract. You will manage resident records, occupancy, rent reviews and maintenance coordination in a collaborative not-for-profit environment.

You will bring strong admin and coordination skills, advanced Excel, and a proactive approach to documenting policies and procedures while ensuring data accuracy and confidentiality across multiple sites.

Qualifications

• Experience in administration and operations coordination within a not-for-profit or housing context.
• Proven ability to manage records, documentation and compliance processes with accuracy.
• Strong written communication and ability to translate policies into procedures.
• Proactive and capable of working independently in a small team.

Responsibilities

• Manage applicant waiting lists and resident records.
• Coordinate vacancies, resident departures and new occupancies.
• Prepare agreements, correspondence and related documentation.
• Coordinate and track maintenance requests and follow-up actions.
• Support annual rent review processes and associated calculations.
• Maintain accurate records, registers and business information.
• Assist with legislative, compliance and governance requirements.
• Develop and update policies, procedures, templates and operational documentation.
• Support operational projects and process improvement initiatives.
• Ensure information, records and documentation remain accurate, confidential and up to date.

Skills

Administration experience

Organisational skills

Attention to detail

Data handling

Tools

Excel

Microsoft Office

Job description

Operations & Resident Services Coordinator

Geelong Region | 12-Month Maternity Leave Contract

About the Opportunity

Our client is a well-established not-for-profit organisation providing affordable housing and support services to older members of the community across the Geelong region.

This is a diverse role combining resident services, administration, operational coordination and compliance support. Working within a small and collaborative team, you'll take ownership of key processes including occupancy management, resident administration, annual rent reviews, maintenance coordination, record management and compliance activities.

Key Responsibilities

• Manage applicant waiting lists and resident records.


• Coordinate vacancies, resident departures and new occupancies.


• Prepare agreements, correspondence and related documentation.


• Coordinate and track maintenance requests and follow-up actions.


• Support annual rent review processes and associated calculations.


• Maintain accurate records, registers and business information.


• Assist with legislative, compliance and governance requirements.


• Develop and update policies, procedures, templates and operational documentation.


• Support operational projects and process improvement initiatives.


• Ensure information, records and documentation remain accurate, confidential and up to date.

About You

You are an organised and self-motivated administrator who takes pride in accuracy, professionalism and delivering work to a high standard.

You will bring:

• Strong administration, operations coordination or business support experience.


• Advanced Microsoft Office skills, particularly Excel.


• Excellent attention to detail and accuracy.


• Experience handling confidential and sensitive information with discretion.


• Strong written communication and documentation skills.


• Confidence working with data, calculations and reporting.


• The ability to interpret and apply policies, procedures and legislative requirements.


• Strong organisational, problem-solving and time management skills.


• A proactive approach and the ability to work independently.

Experience within housing, property, community services, aged care, retirement living or the not-for-profit sector will be highly regarded but is not essential.

What's on Offer?

• Flexible working arrangements.


• Supportive and collaborative team environment.


• Meaningful work within a purpose-driven organisation.


• Salary packaging benefits.


• Variety, autonomy and the opportunity to make a genuine contribution.

Additional Information

• 12-month maternity leave contract.


• Flexible arrangement of 30 hours, 6-10 days per fortnight.


• Geelong region location with some flexibility to work remotely.


• Occasional travel between sites may be required.

We are committed to supporting National Reconciliation efforts through the implementation of our Reconciliation Action Plan, fostering respectful relationships and creating meaningful opportunities with Aboriginal and Torres Strait Islander peoples.