Family Services Support Officer

City of Greater Geelong; Geelong; On-site; AUD 65,000 - 87,000; Full time

Job summary

City of Greater Geelong is seeking an experienced administrative professional to support the Family Services Department across Geelong's Early Childhood Centres, with travel between centres as required.

In this permanent full-time Band 4 role you will manage high-volume enquiries, maintain records, prepare reports and presentations, and provide customer‑facing service to staff, families and community members.

Salary: Band 4 - $76,010.65 pa plus super.

Qualifications

• Demonstrated experience in administrative roles over several years.
• Proven ability to manage high‑volume phone and in‑person enquiries promptly and professionally.
• Strong customer-service orientation when supporting staff, clients, families, and community members.
• Experience developing and maintaining positive working relationships with internal and external stakeholders.
• Experience managing electronic and hard‑copy record‑keeping systems, including creating and maintaining databases.
• Demonstrated experience preparing reports, correspondence, and presentations.
• Preferred candidates will require a Working with Children’s Check and be required to undergo a National Police Check as part of the recruitment process (funded by the City).

Responsibilities

• Maintain administrative processes that support Family Services programs, including Maternal Child Health, Early Childhood Education and Care, and Family Services Development.
• Attend to high‑volume telephone and in‑person enquiries in a clear and professional manner.
• Coordinate records management systems, including creating and maintaining databases where required.
• Provide administrative support both onsite and offsite across all Family Services facilities.
• Purchase equipment and other procurement items in line with budget guidelines.
• Complete accurate data entry and word processing tasks.
• Prepare statistical reports, correspondence, agendas, and presentations for the department.

Skills

Administrative experience

Customer service

Records management

Data entry

Reports and presentations

Tools

Databases

Word processing

Job description

2d ago , from Greater Geelong City Council

Job no: 500840
Work type: Permanent Full Time
Classification: Band 4 - $76,010.65 pa plus super
Categories: Administration & Support

About the role

In this role you will provide high level administration support across the Family Services Department in an efficient and effective manner with a strong emphasis on customer service.

You will be based at one of the City’s Early Childhood Centres within the Geelong region, relative to your residential location, although you may be asked to travel between the City’s 11 centres where required.

Key responsibilities include:

• Maintain administrative processes that support Family Services programs, including Maternal Child Health, Early Childhood Education and Care, and Family Services Development.
• Attend to high‑volume telephone and in‑person enquiries in a clear and professional manner.
• Coordinate records management systems, including creating and maintaining databases where required.
• Provide administrative support both onsite and offsite across all Family Services facilities.
• Purchase equipment and other procurement items in line with budget guidelines.
• Complete accurate data entry and word processing tasks.
• Prepare statistical reports, correspondence, agendas, and presentations for the department.

About you

The ideal candidate is an experienced administrative professional, who has a background in customer service and enjoys interacting with a diverse range of people. You will have a keen eye for detail, a good work ethic and a flare for innovation and continuous improvement mindset with excellent time management practices.

• Demonstrated experience in administrative roles over several years.
• Proven ability to manage high‑volume phone and in‑person enquiries promptly and professionally.
• Strong customer‑service orientation when supporting staff, clients, families, and community members.
• Experience developing and maintaining positive working relationships with internal and external stakeholders.
• Experience managing electronic and hard‑copy record‑keeping systems, including creating and maintaining databases.
• Demonstrated experience preparing reports, correspondence, and presentations.
• Experience conducting research, including online research, and drafting reports or written responses.

Preferred candidates will require a Working with Children’s Check and be required to undergo a National Police Check as part of the recruitment process (funded by the City).

Child Safety Responsibilities

We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read ourChild Safe Standards Management Policy.

Diversity and Inclusion

At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City

From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Enquiries: Janine Jerinic – Family Services Administration Team Leader | 5272 5042 | ********@geelongcity.vic.gov.au

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

Applications close: 27 Sep 2026 11:55 PM AUS Eastern Standard Time