Receptionist & Rostering Coordinator

Randstad; Geelong; On-site; AUD 47,000 - 55,000; Full time

Job summary

Randstad Geelong is seeking a Reception & Rostering Coordinator to oversee front-desk operations and workforce scheduling in a busy healthcare-adjacent setting.

You will manage client and staff interactions, coordinate rosters using electronic systems, and maintain accurate records across MS Office applications. This onsite role requires strong communication, organisation, and reliability in a fast-paced environment.

Qualifications

• Experience in healthcare, aged care, home care, hospital, medical centre, or GP clinic administration.
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook) with fast, accurate typing and data entry.
• Exceptional verbal and written communication with a clear, calm phone manner.
• High-level organisational abilities with the ability to prioritise in a fast-paced environment.
• Punctual, honest, approachable, and resilient team player who adapts to changing daily demands.

Responsibilities

• Front Desk & Client Services: greet clients, families, care workers and visitors; manage high-volume calls; handle monthly office duties.
• Rostering & Workforce Coordination: build and maintain staff rosters; match workers to shifts; communicate changes clearly.
• Records & Data Administration: maintain client and staff records; run monthly reports and ensure accurate data entry.

Skills

Communication

Organisational skills

Front desk experience

Healthcare admin

Tools

Microsoft Office

Electronic rostering software

Job description

Reception & Rostering Coordinator

Location: Geelong, VIC

Work Type: Full-time or 4 days per week (100% onsite; no WFH flexibility available)

Pay Rate: $36.81 per hour + superannuation

Tenure: Temporary / Casual, with strong potential for permanent placement

About the Role

We are seeking a reliable, organised, and professional Reception & Rostering Coordinator to join our client's vibrant team in Geelong. This is a dynamic, front-facing role designed for a skilled administrator who can seamlessly balance front-desk operations with complex workforce scheduling.

If you thrive under pressure, possess stellar communication skills, and enjoy keeping an office running smoothly, we want to hear from you!

Key Responsibilities

Front Desk & Client Services

• Act as the welcoming first point of contact for clients, families, care workers, and visitors.
• Efficiently manage a high volume of incoming phone calls, addressing inquiries and directing matters appropriately.
• Handle general monthly office duties, including managing post, document destruction (shredding), laminating, and ordering office supplies.

Rostering & Workforce Coordination

• Coordinate, build, and maintain accurate staff rosters using electronic management systems.
• Match and allocate care workers to shifts based on client needs, worker skills, and availability.
• Communicate shift assignments, last-minute changes, and cancellations clearly and promptly to staff and clients.
• Monitor leave, unexpected absences, and shift coverage to ensure continuity of care for clients.

Records & Data Administration

• Maintain accurate, up-to-date client and staff records in internal databases.
• Complete monthly administrative workflows, such as printing client statements and generating routine operational reports.
• Maintain fast and accurate data entry across Microsoft Office programs.

What We Are Looking For

• Experience: Prior background in healthcare, aged care, home care, hospital, medical centre, or GP clinic administration.
• Technical Skills: Advanced proficiency in Microsoft Office (Word, Excel, Outlook) with fast, accurate typing and data entry skills. Experience with electronic rostering software is highly regarded.
• Communication: Exceptional verbal and written communication skills with a clear, calm, and respectful phone manner.
• Organisation: High-level organizational abilities with a knack for prioritizing tasks in a fast-paced, high-volume environment.
• Attributes: A punctual, honest, approachable, and resilient team player who adapts easily to changing daily demands.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.