Operations & Process Improvement Lead (12m Parental Relief)

Harvey Norman; Sydney; Presencial; AUD 90.000 - 130.000; Tempo integral

Benefícios oferecidos por esta vaga

Novated leasing options for eligible

Company paid parental leave for all 12

Access to Fitness Passport

Professional development and career

Discounted purchases on products and

Resumo da vaga

Harvey Norman is seeking a Business Analyst / Project Specialist to design improvements to systems and processes from the Homebush West Corporate Office. You will work with the General Manager – Product Care and focus on customer-centric design, data analysis, and documentation.

You will also coordinate end-to-end changes, test implementations, and monitor vendor SLAs across Australia and international operations, with a view to timely delivery within a 12-month parental relief contract.

Qualificações

• Proven experience in business analysis and process improvement.
• Experience in project coordination and PM methodologies.
• Strong communication and stakeholder management.

Responsabilidades

• Design improvements to systems and processes with customer focus.
• Analyse data to identify process improvements in Australia and international markets.
• Develop business requirements and supporting documentation including maps, tests and user materials.
• Manage end-to-end system and process improvements with stakeholders including testing and implementation.
• Monitor third-party vendor SLAs and performance.

Conhecimentos

Business Analysis

Project Management

Stakeholder Engagement

Data Analysis

Documentation

Communication

Descrição da vaga

Harvey Norman is seeking a Business Analyst / Project Specialist to design improvements to systems and processes from the Homebush West Corporate Office. You will work with the General Manager – Product Care and focus on customer-centric design, data analysis, and documentation.

You will also coordinate end-to-end changes, test implementations, and monitor vendor SLAs across Australia and international operations, with a view to timely delivery within a 12-month parental relief contract.