Senior End User Technician

Harvey Norman; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounted purchases on Harvey Norman…

Udemy online training access

Friendly and supportive work environm…

Career progression and professional de

Salary packaging and novated leasing

Company paid parental leave

Fitness passport

Iconic Australian Brand exposure

Job summary

Harvey Norman is seeking a Senior Desktop Administrator to manage end-user services and IT infrastructure onsite between the Silverwater corporate offices and Homebush West. The role focuses on delivering reliable End User Services and improving user experiences for colleagues across the organisation.

You will be the secondary escalation point, resolving incidents and guiding the team while collaborating with stakeholders.

Qualifications

• Experience with Windows 10/11 workstation environments.
• Experience in incident, problem, change and configuration management.
• Familiarity with endpoint management platforms and service desk ticketing systems.

Responsibilities

• Deliver and manage end-user services and infrastructure onsite.
• Serve as secondary escalation point for issues and provide guidance to the team.
• Engage with internal and external stakeholders to ensure services meet needs.
• Identify vulnerabilities and risks in service delivery and implement mitigations.

Tools

SCCM

Mobile Device Management

Active Directory

Remote Desktop

Job description

e.g. "Service Desk Analyst Homebush West"

Filter results

Work type

• Full Time 1

Locations

Australia

Categories

Franchisor Office

Senior Desktop Administrator

Job no: 577376
Work type: Full Time
Location: Homebush West
Categories: Information Technology

• Opportunities to make discounted purchases on a great range of products
• Access to Udemy an online training platform with over 5,500 courses
• A friendly and supportive work environment that fosters growth and development.

As Australia’s largest retailer of lifestyle products, with nearly 300 stores worldwide, Harvey Norman® has been a part of almost every Australian’s shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman® is the place where you can shop with confidence.

About the role

Reporting to the Field Services Manager and based onsite between the corporate offices in Silverwater and Homebush West, you will be an integral part of the End User Services Team. Your primary responsibility will be the operational delivery and management of all end-user services and infrastructure, with a continuous focus on enhancing the experiences of our colleagues. As the secondary escalation point, you will be the key contact for resolving any issues the team encounters, providing support and guidance.

The End User Services team support Windows Workstation OS (Windows 10, 11), O365, Microsoft Office, Collaboration Tools such as MS Teams, Mobile Device Management (MDM), Active Directory, Follow-me Printing, Remote Desktop & Remote Access, Third Party software installation, etc.

You will;

• Establish, maintain and improve engagement with internal and external stakeholders to ensure that the delivery of services is meeting their needs.
• Assess the efficiency and effectiveness of processes/systems to deliver current and future customer needs.
• Identify any critical service delivery vulnerabilities and operational risks and ensure adequate measures are in place.
• Identify and champion initiatives that enhance scalability, availability, performance and the adoption of new technologies to drive increased business value.

About you

You are personable and adept at managing competing priorities without becoming flustered. You will have experience interacting across all levels of an organisation, especially at the 'C' level, and you are also willing to get hands-on to resolve critical issues.

You will also have;

• Proven technology domain expertise including but not limited to Windows 10 and 11 Workstation, SCCM and Mobile Device Management.
• Experience in incident, problem, change and configuration management.
• Experience with Endpoint management platforms and Service desk ticketing systems.
• Demonstrated knowledge of IT Service Delivery, along with driving continuing service improvements.

This opportunity will provide:

• Salary packaging and novated leasing options for eligible employees.
• Company paid parental leave for eligible employees.
• Access to fitness passport.
• Professional development and career progression.
• Experience working with an Iconic Australian Brand with global success in NZ, Asia, and Europe.
• A supportive team environment that celebrates diversity and promotes a healthy work and family life balance.
• Opportunities to make discounted purchases on a great range of products and services.

Please note that only people with the right to work in Australia should apply for this position.

Advertised: 21 Oct 2026 AUS Eastern Daylight Time