Commercial Functional Lead

Harvey Norman; Sydney; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Discounted purchases

Free on-site parking

Professional development

Job summary

Harvey Norman is seeking an experienced IT leader to manage and mentor a cross-functional team supporting D365 and Power Platform at the Homebush West Corporate Office, Sydney. You will ensure platform reliability and align software delivery with business goals.

You will gather requirements, develop functional specs, train users, drive go-live planning, and maintain comprehensive documentation while collaborating with technical and non-technical stakeholders across Harvey Norman’s global

Qualifications

• Hands-on experience with Microsoft Dynamics 365 (D365) and Power Platform.
• Experience mentoring cross-functional teams and aligning IT with business goals.
• Excellent documentation and process-mapping skills.
• Strong communication with technical and non-technical stakeholders.
• Familiarity with Agile/Scrum and iterative delivery.

Responsibilities

• Lead and mentor a cross-functional team supporting Harvey Norman Commercial’s application systems.
• Gather and document business requirements aligned with strategic objectives.
• Collaborate with technical teams to deliver solutions and report status to manager.
• Conduct user training, workshops, and knowledge support to promote system adoption.
• Develop functional specs and configure core modules per business needs.
• Support go-live planning, risk mitigation, and post-deployment support.
• Maintain comprehensive documentation and process flows.

Skills

Leadership

Stakeholder communication

Mentorship

Process mapping

Training delivery

Tools

Microsoft Dynamics 365 (D365)

Power Platform

ServiceNow

Azure DevOps

Microsoft Teams

Job description

Job no: 575593
Work type: Full Time
Location: Homebush West
Categories: Information Technology

• Opportunities to make discounted purchases on a great range of products.
• Based at Homebush West, free on-site parking or a 10-minute walk from Flemington station.
• Experience working within a diverse, unique, and successful global organisation.

As Australia’s largest retailer of lifestyle products, with nearly 300 stores worldwide, Harvey Norman® has been a part of almost every Australian’s shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman® is the place where you can shop with confidence.

About the role

Reporting to the Commercial Applications Delivery Manager and based onsite at the Homebush West Corporate Office, you will lead and mentor a cross-functional team supporting Harvey Norman Commercial’s application systems, ensuring platform reliability and scalability. You will provide expert-level support in Microsoft Dynamics 365 (D365) and Power Platform, manage incident resolution within SLAs, and align business requirements with strategic objectives.

You will gather, and document business requirements aligned with strategic Harvey Norman Commercial business objectives, collaborate with technical teams to deliver solutions, and regularly report on support status to the Commercial Applications Delivery Manager.

You will also:

• Facilitate and conduct user training, workshops, and ongoing knowledge support to promote system adoption and maximise efficiency.
• Support change management activities including go-live planning, risk mitigation, and post deployment support.
• Develop and maintain comprehensive documentation such as knowledge base articles, functional design documents, process flows, test cases, and user guides.
• Create functional specifications and collaborate closely with technical teams on delivery.
• Configure core modules based on business needs and best practices.

About you

You bring hands-on expertise in Microsoft Dynamics 365 (D365), and proven mentorship in driving best practices, with the ability to collaborate across teams and engage both technical and non-technical stakeholders.

You will also have:

• Functional knowledge of D365 BC modules and their dependencies.
• Experience implementing D365 Business Central either individually or as part of a team.
• Excellent verbal and written communication skills.
• High proficiency in creating functional documentation and process mapping.
• Experience using ServiceNow, Azure DevOps, Microsoft Teams and other MS Office Applications.
• An understanding of Agile/Scrum and iterative delivery methodologies.
• Experience with Power Platform (Power BI, Power Automate) – valued but not essential.

This opportunity will provide:

• Salary packaging and novated leasingoptions for eligible employees.
• Professional development and career progression.
• Experience working with an Iconic Australian Brand with global success in NZ, Asia, and Europe.
• A supportive team environment that celebrates diversity and promotes a healthy work and family life balance.
• Opportunities to make discounted purchases on a great range of products and services.

Have we got your interest?

Please note that only people with the right to work in Australia should apply for this position.

Advertised: 10 Nov 2026 AUS Eastern Daylight Time

If you're keen to express your interest in working for a Harvey Norman Franchise, let us know.