Operations Manager

Harvey Norman; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Novated leasing options for eligible

Company paid parental leave for all 12

Access to Fitness Passport

Professional development and career

Discounted purchases on products and

Job summary

Harvey Norman is seeking a Business Analyst / Project Specialist to design improvements to systems and processes from the Homebush West Corporate Office. You will work with the General Manager – Product Care and focus on customer-centric design, data analysis, and documentation.

You will also coordinate end-to-end changes, test implementations, and monitor vendor SLAs across Australia and international operations, with a view to timely delivery within a 12-month parental relief contract.

Qualifications

• Proven experience in business analysis and process improvement.
• Experience in project coordination and PM methodologies.
• Strong communication and stakeholder management.

Responsibilities

• Design improvements to systems and processes with customer focus.
• Analyse data to identify process improvements in Australia and international markets.
• Develop business requirements and supporting documentation including maps, tests and user materials.
• Manage end-to-end system and process improvements with stakeholders including testing and implementation.
• Monitor third-party vendor SLAs and performance.

Skills

Business Analysis

Project Management

Stakeholder Engagement

Data Analysis

Documentation

Communication

Job description

As Australia’s largest retailer of lifestyle products, with nearly 300 stores worldwide, Harvey Norman® has been a part of almost every Australian’s shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman® is the place where you can shop with confidence.

About the role

Reporting to the General Manager of Product Care and based onsite at the Homebush West Corporate Office, you will work directly with the General Manager – Product Care to facilitate the design of improvements to systems and processes that enable the Product Care program. Further duties within the role involve although is not limited to:

• A strong focus of design for the customer.
• Analysis of data to identify areas of process improvement in Australia and across international businesses.
• Develop business requirements and supporting documentation including process maps, test scenarios and user materials.
• Manage end-to-end system and process improvements with internal and external stakeholders including testing, implementation and post-implementation review.
• Conduct ongoing monitoring of Third-Party vendor operational performance SLAs.

This is Full Time Parental Relief Contract for up to 12 months.

About You

Utilising your previous Business Analysis and Project Management experience you will possess strong communication and influencing skills to work with stakeholders to deliver projects.

You will also;

• Could travel interstate if and when required.
• A valid driver’s licence with a good driving record.
• Strong Business Analyst skills, including but not limited to the creation and management of documentation.
• Project Management and coordination experience – Ideally within a system and process implementation environment.
• Strong problem-solving skills.
• Exceptional Interpersonal, verbal and written communications skills.
• Ability to work to timeframes in a highly pressured, autonomous environment.
• Ability to synthesise, analyse and interpret large amounts of data.
• Strong attention to detail.

This opportunity will provide:

• Novated leasingoptions for eligible employees.
• Company paid parental leave for eligible employees.
• Access to Fitness Passport.
• Professional development and career progression.
• Experience working with an Iconic Australian Brand with global success in NZ, Asia, and Europe.
• A supportive team environment that celebrates diversity and promotes a healthy work and family life balance.
• Opportunities to make discounted purchases on a great range of products and services.

Please note that only people with the right to work in Australia should apply for this position.