Senior End-User Services Engineer

Harvey Norman; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary packaging options

Parental leave for eligible employees

Access to fitness programs

Professional development and career op

Job summary

Harvey Norman is seeking an experienced End User Services professional to lead the operational delivery and management of all end-user services and infrastructure. The role is based onsite between the corporate offices in Silverwater and Homebush West and reports to the Field Services Manager, with hands‑on problem resolution as a key part of the job.

You will build strong relationships across the organisation, including C‑level interactions, and drive continuous service improvements while

Qualifications

• Proven technology domain expertise including Windows 10/11 Workstation, SCCM and Mobile Device Management.
• Experience in incident, problem, change and configuration management.
• Experience with Endpoint management platforms and Service desk ticketing systems.
• Demonstrated knowledge of IT Service Delivery and ongoing service improvements.

Responsibilities

• Establish, maintain and improve engagement with internal and external stakeholders.
• Assess the efficiency and effectiveness of processes/systems to deliver current and future customer needs.
• Identify any critical service delivery vulnerabilities and ensure adequate measures are in place.
• Identify and champion initiatives that enhance scalability, availability, performance and adoption of new technologies.

Skills

Stakeholder engagement

Cross-functional collaboration

Problem solving under pressure

Customer service orientation

Tools

Windows 10/11

SCCM

Mobile Device Management

Active Directory

Remote Desktop

Office 365

MS Teams

Service desk ticketing systems

IT service management

Job description

Harvey Norman is seeking an experienced End User Services professional to lead the operational delivery and management of all end-user services and infrastructure. The role is based onsite between the corporate offices in Silverwater and Homebush West and reports to the Field Services Manager, with hands‑on problem resolution as a key part of the job.

You will build strong relationships across the organisation, including C‑level interactions, and drive continuous service improvements while