Management Consultant - Harvey Norman

Harvey Norman; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Novated leasing options

Company paid parental leave

Fitness Passport

Professional development

Iconic Australian brand

Supportive team environment

Discounted purchases

Job summary

Harvey Norman is seeking a Business Analyst & Project Manager to join the Homebush West corporate team on a full-time parental relief contract for up to 12 months. You will drive improvements to systems and processes and collaborate with senior stakeholders to deliver value.

You will analyse data, develop business requirements, map processes, and oversee end-to-end system changes, testing, and post-implementation reviews. Strong communication and stakeholder management are essential.

Qualifications

• Proven experience in business analysis and project management.
• Strong data analysis and interpretation skills.
• Excellent stakeholder engagement and documentation abilities.

Responsibilities

• Design improvements to systems and processes for the Product Care program.
• Analyse data to identify process improvements in AU and internationally.
• Develop business requirements, process maps, test scenarios and user materials.
• Manage end-to-end system and process changes with stakeholders including testing and post-implementation reviews.
• Monitor third-party vendor SLAs and performance.

Skills

Business Analysis

Project Management

Stakeholder Management

Data Analysis

Process Mapping

Job description

• Opportunities to make discounted purchases on a great range of products
• Based at Homebush West, free on-site parking or a 10 minute walk from Flemington station
• Experience working within a diverse, unique, and successful global organisation

As Australia’s largest retailer of lifestyle products, with nearly 300 stores worldwide, Harvey Norman® has been a part of almost every Australian’s shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman® is the place where you can shop with confidence.

About the role

Reporting to the General Manager of Product Care and based onsite at the Homebush West Corporate Office, you will work directly with the General Manager – Product Care to facilitate the design of improvements to systems and processes that enable the Product Care program. Further duties within the role involve although is not limited to:

• A strong focus of design for the customer.
• Analysis of data to identify areas of process improvement in Australia and across international businesses.
• Develop business requirements and supporting documentation including process maps, test scenarios and user materials.
• Manage end-to-end system and process improvements with internal and external stakeholders including testing, implementation and post-implementation review.
• Conduct ongoing monitoring of Third-Party vendor operational performance SLAs.

This is Full-Time Parental Relief Contract for up to 12 months.

About You

Utilising your previous Business Analysis and Project Management experience you will possess strong communication and influencing skills to work with stakeholders to deliver projects.

You will also;

• Could travel interstate if and when required.
• A valid driver’s licence with a good driving record.
• Strong Business Analyst skills, including but not limited to the creation and management of documentation.
• Project Management and coordination experience – Ideally within a system and process implementation environment.
• Strong problem-solving skills.
• Exceptional Interpersonal, verbal and written communications skills.
• Proven stakeholder management experience.
• Ability to work to timeframes in a highly pressured, autonomous environment.
• Ability to synthesise, analyse and interpret large amounts of data.
• Strong attention to detail.

This opportunity will provide:

• Novated leasing options for eligible employees.
• Company paid parental leave for eligible employees.
• Access to Fitness Passport.
• Professional development and career progression.
• Experience working with an Iconic Australian Brand with global success in NZ, Asia, and Europe.
• A supportive team environment that celebrates diversity and promotes a healthy work and family life balance.
• Opportunities to make discounted purchases on a great range of products and services.

Have we got your interest?

Please note that only people with the right to work in Australia should apply for this position.