Operations Manager

Flick Anticimex; Alstonville; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Company vehicle

Superannuation

Job summary

Flick Anticimex in Alstonville is seeking an experienced Operations Manager to lead a busy field-based operation and drive performance, safety and service standards. You will own day-to-day operations, coach a seasoned team and work closely with broader leadership to deliver optimal customer outcomes.

This full-time leadership role offers a hands-on, practical management style, with opportunities to influence across people, safety and operational performance in a national business.

Qualifications

• Experience in operations management, service management or team leadership.
• Demonstrated experience coaching and developing employees.
• Strong planning, problem-solving and KPI management.

Responsibilities

• Lead, coach and develop the field-based operational team.
• Drive productivity, service quality and day-to-day operational performance.
• Manage labour efficiency, operational costs, resources and assets.
• Maintain strong safety standards and manage operational risk.
• Resolve service issues and maintain strong customer outcomes.
• Collaborate with scheduling, sales and regional leadership to meet KPIs and improve operations.

Skills

Operations management

Team leadership

Performance improvement

Safety management

Job description

Ready to lead from the front and make a real impact on people, performance and service delivery?

Flick Anticimex is looking for an experienced and driven Operations Manager to join our team in Alstonville.

This is an exciting opportunity for a hands‑on leader who enjoys developing people, solving problems and keeping a busy field operation performing at its best.

You’ll take ownership of day‑to‑day operational performance, lead and support our field‑based team, drive high standards of safety and service, and work closely with the wider business to deliver great outcomes for our customers.

If you’re a practical, people-focused leader who enjoys being close to the action and bringing out the best in a team, we’d love to hear from you.

Operations Manager | Alstonville

Ready to lead from the front and make a real impact on people, performance and service delivery?

Flick Anticimex is looking for an experienced and driven Operations Manager to join our team in Alstonville.

This is an exciting opportunity for a hands‑on leader who enjoys developing people, solving problems and keeping a busy field operation performing at its best.

You’ll take ownership of day‑to‑day operational performance, lead and support our field‑based team, drive high standards of safety and service, and work closely with the wider business to deliver great outcomes for our customers.

If you’re a practical, people-focused leader who enjoys being close to the action and bringing out the best in a team, we’d love to hear from you.

What’s in it for you?

• Competitive $85,000–$95,000 + super + company vehicle




• Full-time leadership opportunity based in Alstonville




• Take ownership of a busy, field-based operation




• Lead, coach and develop an experienced operational team




• Make a genuine impact on service, productivity and team performance




• Varied role across people leadership, customers, safety and operations




• Join an established national business




• Work closely with branch and regional leadership




• Be part of a collaborative team where good ideas and initiative are valued

What you’ll be doing

As Operations Manager, you'll be responsible for ensuring the team has the support, direction and resources needed to deliver safe, efficient and high-quality service.

Your responsibilities will include:

• Lead, coach and develop the field-based operational team




• Drive productivity, service quality and day-to-day operational performance




• Manage labour efficiency, operational costs, resources and assets




• Maintain strong safety standards and manage operational risk




• Resolve service issues and maintain strong customer outcomes




• Work with scheduling, sales and regional leadership to achieve branch KPIs and continuously improve operations

About you

We’re looking for someone who knows how to lead from the front, build a strong team and turn operational challenges into practical solutions.

You’ll ideally bring:

• Previous experience in operations management, service management or team leadership




• Demonstrated experience leading, coaching and developing employees




• Strong operational planning and problem‑solving skills




• Experience managing performance, productivity and KPIs




• Confidence providing constructive feedback and managing performance




• Strong customer service and stakeholder management skills




• Good commercial awareness and an understanding of operational costs




• A solid understanding of workplace health and safety and operational risk




• Excellent organisation and time‑management skills




• Strong written and verbal communication skills




• Confidence using technology and business systems




• A practical, collaborative and solutions‑focused leadership style




• Experience within pest control, hygiene, field services, trades or another mobile workforce environment would be highly regarded

Why Flick Anticimex?

At Flick Anticimex, our people are at the heart of what we do.

As Operations Manager, you'll have the opportunity to make a genuine difference to the way the team operates. You'll develop our people, strengthen operational performance and help ensure our customers continue to receive safe, reliable and high‑quality service.

This isn't a role where you'll spend every day behind a desk. We're looking for someone who wants to be involved, understand what's happening on the ground and work alongside the team to get results.

For the right person, it's an opportunity to take ownership, build a great team and play an important part in the continued success of our operations.

Ready for your next move?

If you're an experienced operational leader who loves developing people, improving performance and getting things done, we'd love to hear from you.