Contact Centre Sales & Retention Consultant

Flick Anticimex; Sydney; In loco; AUD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full-time permanent opportunity

Commission opportunities

Office-based role in Homebush West

Competitive salary package

Ongoing sales coaching and support

Descrizione del lavoro

Flick Anticimex in Sydney is seeking a confident Sales & Retention Consultant for our Homebush West Contact Centre. You’ll handle inbound and outbound calls, identify customer needs, recommend Flick services and convert enquiries into bookings while supporting retention.

You’ll work toward clear KPIs, handle objections, upsell where appropriate and maintain accurate customer records. This full-time, on-site role offers a vibrant team, comprehensive onboarding and opportunities to grow within a

Competenze

• Genuine sales and retention mindset with target-driven approach.
• Confidence making and receiving calls to convert opportunities.
• Ability to identify customer needs and close sales while retaining customers.
• Strong CS and communication skills with a proactive attitude.
• Experience in KPI-driven sales or contact centre environments is highly regarded.

Mansioni

• Handle inbound and outbound customer calls.
• Identify customer needs and recommend Flick services.
• Convert enquiries into sales and confirmed bookings.
• Provide accurate quotations and confidently close opportunities.
• Support retention and reduce cancellations with existing customers.
• Manage objections and upsell or cross-sell appropriate services.
• Build rapport and ensure positive customer experiences.
• Follow up leads and opportunities and maintain customer records.
• Work toward sales, retention and customer experience KPIs in a team setting.

Conoscenze

Sales mindset

Sales instincts

Phone confidence

Objection handling

KPI targets

Resilience

Customer focus

Communication skills

Computer skills

Positive attitude

Descrizione del lavoro

At Flick Anticimex, we’ve been protecting Australian homes and businesses for over 100 years. We’re one of Australia’s leading pest control and hygiene companies, with a strong national presence and a reputation built on great service, trusted solutions and long-term customer relationships.

As our business continues to grow, we’re looking for confident, commercially minded people to join our Sydney Contact Centre team in Homebush West and help us convert opportunities, retain customers and deliver a great customer experience.

Contact Centre Sales & Retention Consultant

About Flick Anticimex

At Flick Anticimex, we’ve been protecting Australian homes and businesses for over 100 years. We’re one of Australia’s leading pest control and hygiene companies, with a strong national presence and a reputation built on great service, trusted solutions and long-term customer relationships.

As our business continues to grow, we’re looking for confident, commercially minded people to join our Sydney Contact Centre team in Homebush West and help us convert opportunities, retain customers and deliver a great customer experience.

The Opportunity

This isn’t your typical customer service role.

We’re looking for Sales & Retention Consultants who are confident on the phone, comfortable working towards targets and know how to turn a conversation into a positive commercial outcome.

You’ll speak with new and existing Flick customers, understand what they need, recommend the right solution and confidently ask for the sale. You’ll also work with customers who may be considering leaving Flick, taking the time to understand their concerns, overcome objections and find solutions that keep their business with us.

If you enjoy talking to people, love achieving targets and get satisfaction from closing a sale or saving a customer, this could be a great fit.

What You’ll Be Doing

• Handling inbound and outbound customer calls

• Identifying customer needs and recommending the right Flick services

• Converting enquiries into sales and confirmed bookings

• Providing accurate quotations and confidently closing opportunities

• Speaking with existing customers to support retention and reduce cancellations

• Understanding customer concerns and using effective objection handling

• Identifying opportunities to upsell or cross-sell appropriate services

• Building rapport and creating positive customer experiences

• Following up leads and opportunities

• Maintaining accurate customer records and account notes

• Working towards individual and team sales, retention and customer experience KPIs

• Working closely with internal teams to ensure a smooth customer experience

What We’re Looking For

We’re looking for people with a genuine sales and retention mindset.

You’ll ideally have:

• Previous experience in sales, retention or a target-driven contact centre

• Confidence speaking with customers over the phone

• Strong sales instincts and the ability to recognise opportunities

• Experience handling objections and difficult customer conversations

• A natural ability to build rapport and understand customer needs

• Motivation to achieve KPIs and performance targets

• Resilience and confidence when dealing with rejection

• Strong communication and listening skills

• Good computer skills and attention to detail

• A positive, proactive attitude and willingness to learn

Experience within contact centres, telesales, retention, insurance, telecommunications, utilities, finance or other KPI-driven sales environments would be highly regarded.

Why Join Flick?

• Full-time permanent opportunity

• Monday to Friday roster

• Office-based role in Homebush West

• Competitive salary package

• Commission opportunities

• Comprehensive onboarding and product training

• Ongoing sales coaching and support from experienced leaders

• Genuine opportunities to grow your career within a national business

• Supportive and collaborative team environment

• Employee rewards and recognition

• Employee discounts on Flick services

• Join a trusted Australian business with over 100 years of history

What Success Looks Like

Success in this role is about more than simply answering calls.

You’ll be someone who can listen to what a customer needs, build trust quickly and confidently guide the conversation towards an outcome. You’ll be comfortable asking for the sale, overcoming objections and finding solutions that encourage customers to stay with Flick.

You’ll be motivated by results, enjoy seeing your numbers improve and take pride in delivering a great customer experience at the same time.

Role Details

• Full-time permanent position

• Homebush West, Sydney

• Monday to Friday

• Office-based Contact Centre

• Focused specifically on Sales & Retention

• Commission opportunities available

Flick Anticimex is an equal opportunity employer committed to creating an inclusive workplace for all.

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