Operations Administrator

Flick Anticimex; Alstonville; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Office-based role

National company

Supportive team

Varied role

Growth opportunities

Impactful work

Job summary

Flick Anticimex in Alstonville, NSW, is seeking an organised Operations Administrator to join the team in a hands-on, full-time role at the office. You’ll handle administration, customer service, accounts, reporting and day-to-day coordination, supporting branch leadership and field teams.

Ideal candidates will be reliable, detail‑minded and proactive, with experience in branch administration; MS Office proficiency and the ability to juggle multiple priorities in a busy environment.

Qualifications

• Previous administration, office support or branch administration experience
• Strong organisational and time-management skills
• Excellent attention to detail and accuracy
• Confident and professional communication skills
• A friendly, customer-focused approach
• Experience managing customer enquiries and resolving issues
• Experience with accounts administration would be advantageous
• Experience within field services, trades, logistics or a similar operational environment would be highly regarded

Responsibilities

• Provide day-to-day administration support for the branch
• Manage customer enquiries, follow-ups and branch records
• Support accounts administration, approved credits and account enquiries
• Maintain accurate documentation, reporting and record keeping
• Assist with customer concerns and service escalations
• Support branch meetings, actions and compliance processes
• Work closely with technicians, scheduling and operational teams
• Provide scheduling/coordination support when required

Skills

Organised

Time management

Attention to detail

Communication

Customer focus

Multitasking

Proactive attitude

Scheduling

Accounts admin

Field services

Tools

Microsoft Office

Job description

Are you an organised, proactive administrator who loves keeping things running smoothly and being the go-to person in a busy team?

Flick is looking for a Operations Administrator to join our Alstonville team.

This is a varied, hands-on role where you'll be at the heart of our branch operations, supporting our team across administration, customer service, accounts, reporting and day-to-day coordination.

You'll work closely with branch leadership, technicians, schedulers and customers, so we're looking for someone who enjoys variety, takes ownership of their work and isn't afraid to jump in and help when things get busy.

If you're organised, approachable and enjoy being the person who keeps everything on track, we'd love to hear from you.

Operations Administrator | Alstonville

What's in it for you?

• Competitive salary of $65,000 to $75,000 + super

• Full-time, office-based opportunity in Alstonville

• Join an established national business

• Supportive and collaborative team environment

• A varied role with exposure across all areas of branch operations

• Opportunity to build your administration and operational experience

• Be part of a team where your contribution genuinely makes a difference

Your responsibilities will include:

• Provide day-to-day administration support for the branch

• Manage customer enquiries, follow-ups and branch records

• Support accounts administration, approved credits and account enquiries

• Maintain accurate documentation, reporting and record keeping

• Assist with customer concerns and service escalations

• Support branch meetings, actions and compliance processes

• Work closely with technicians, scheduling and operational teams

• Provide scheduling/coordination support when required

What we're looking for:

We're looking for someone who is organised, reliable and genuinely enjoys helping a busy team succeed.

Ideally, you'll bring:

• Previous administration, office support or branch administration experience

• Strong organisational and time-management skills

• Excellent attention to detail and accuracy

• Confident and professional communication skills

• A friendly, customer-focused approach

• Experience managing customer enquiries and resolving issues

• Confidence using Microsoft Office and learning new systems

• The ability to manage multiple priorities in a fast-paced environment

• A proactive attitude and willingness to take ownership of tasks

• Experience with accounts administration would be advantageous

• Experience within field services, trades, logistics or a similar operational environment would be highly regarded

Why Flick?

At Flick, our branch teams are a key part of keeping our operations moving and delivering a great experience for our customers.

As Branch Administrator, you won't just be sitting behind a desk completing paperwork. You'll be an important part of the day-to-day operation, helping our people stay organised, supporting our customers and keeping the branch running smoothly.

If you're looking for a role with variety, responsibility and a great team around you, this could be the opportunity for you.