Desktop Account Manager

Flick Anticimex; Newcastle; On-site; AUD 65,000 - 90,000; Full time

Job summary

Flick Anticimex in Newcastle, NSW, is seeking a motivated and organised Desktop Account Manager to support and grow our customer accounts from the desk.

Working with Commercial Business Managers and branch teams, you will manage smaller accounts, coordinate requests, identify growth opportunities, and ensure nothing falls through the cracks.

This role is desktop-based, offering the chance to build relationships, stay organised and drive retention and expansion from a desk position.

Qualifications

• Experience in account management, customer service or sales support.
• Strong communication and relationship-building skills.
• Confidence speaking with customers over the phone and email.
• Excellent organisation, administration and follow-up skills.
• Experience using CRM or customer management systems is essential.

Responsibilities

• Support and manage day-to-day needs across smaller customer accounts.
• Build strong relationships and provide a great customer experience.
• Identify growth opportunities within existing accounts.
• Follow up customer requests and ensure actions are completed.
• Coordinate with Sales, Operations, Customer Care and other teams.
• Support the transition of new customers from Sales to ongoing account management.
• Keep customer, account and opportunity information accurate.
• Track leads and opportunities and route them to the right person.
• Help resolve account queries and escalate complex matters.

Skills

Account management

Customer service

Sales support

Relationship building

Communication

Tools

CRM systems

Job description

We’re looking for a motivated and organised Desktop Account Manager to join our team at Flick Anticimex.

This is a newly created role where you’ll play an important part in supporting and growing our customer accounts. Working closely with our Commercial Business Managers, Customer Development Managers and branch teams, you’ll help manage smaller accounts, coordinate customer requests, identify growth opportunities and make sure nothing falls through the cracks.

It’s a great opportunity for someone who enjoys building customer relationships, staying organised and spotting opportunities, but prefers a desktop-based account management role rather than being out on the road.

Desktop Account Manager

About the role

We’re looking for a motivated and organised Desktop Account Manager to join our team at Flick Anticimex.

This is a newly created role where you’ll play an important part in supporting and growing our customer accounts. Working closely with our Commercial Business Managers, Customer Development Managers and branch teams, you’ll help manage smaller accounts, coordinate customer requests, identify growth opportunities and make sure nothing falls through the cracks.

It’s a great opportunity for someone who enjoys building customer relationships, staying organised and spotting opportunities, but prefers a desktop-based account management role rather than being out on the road.

What you'll be doing

• Supporting and managing day-to-day needs across smaller customer accounts

• Building strong relationships and providing a great experience for our customers

• Identifying potential growth opportunities within existing accounts

• Following up customer requests and ensuring actions are completed

• Coordinating with Sales, Operations, Customer Care and other internal teams

• Supporting the transition of new customers from Sales into ongoing account management

• Keeping customer, account and opportunity information accurate and up to date

• Tracking leads and opportunities and making sure they reach the right person

• Helping resolve account queries and escalating more complex matters when needed

• Supporting customer retention and helping us uncover opportunities to grow

About you

You’ll be someone who is naturally organised, customer-focused and confident managing multiple priorities.

Ideally, you’ll bring:

• Experience in account management, customer service, sales support or a similar role

• Strong communication and relationship-building skills

• Confidence speaking with customers over the phone and email

• Excellent organisation, administration and follow-up skills

• A commercial mindset and the ability to recognise potential growth opportunities

• Strong attention to detail and accurate data entry

• Confidence working across different teams to get things done

• The ability to prioritise competing requests in a busy environment

• A proactive attitude and willingness to take ownership

• Experience using CRM or customer management systems is essential

Why join Flick?

At Flick Anticimex, we’ve been protecting Australian homes and businesses for over 100 years, and our people are at the heart of what we do.

You’ll be joining a supportive team in a newly created role where you’ll have the opportunity to make an impact, build strong customer relationships and contribute to the continued growth of the business.

We’re looking for someone who shares our values of Trust, Innovation and Passion and wants to be part of a team that works together to deliver great outcomes for our customers.