Operations Administrator – Service & Accounts Support

Cooinda Search; Western Australia; On-site; AUD 65,000 - 80,000; Full time

Job summary

Cooinda Search is seeking an experienced administrator to join our established building services operation in Western Australia. You will support service operations, customer inquiries, and billing processes while collaborating with field technicians and internal teams.

You will bring strong organisational skills, attention to detail, and proactive ideas to improve efficiency. Experience with ERP systems and MS Office is valued, with a team-focused, stable environment and opportunities to

Qualifications

• Previous experience in administration, operations support, service administration, coordination or a similar role.
• General accounts administration experience to include billing and supplier queries?
• Strong customer service and communication skills.
• Confidence working with customers, field technicians and internal stakeholders.
• Strong attention to detail and the ability to organise and prioritise your workload.
• Experience using business or ERP systems and the ability to pick up new systems quickly.
• Good Microsoft Office skills, particularly Outlook, Word and Excel.
• A proactive approach and willingness to contribute ideas when you see a better way of doing something.

Responsibilities

• Supporting the service team with a broad range of administration and operational requirements.
• Helping field technicians with job administration, scheduling updates, documentation, work order updates and system requirements.
• Processing invoices, purchase orders and assisting with supplier queries.
• Supporting Accounts Payable and Accounts Receivable, including billing, account queries and follow-up.
• Responding to customer enquiries and keeping them updated on service-related matters.
• Working with customers, technicians and internal teams to resolve operational and billing queries.
• Keeping job information, records and documentation accurate and up to date.
• Assisting with reporting, data entry and wider branch administration.
• Managing your workload and keeping priorities moving within required timeframes.
• Identifying opportunities to improve administrative processes and efficiencies.

Skills

Strong customer service

Excellent communication

Organised and detail oriented

MS Office proficiency

Tools

ERP systems

MS Office (Outlook, Word, Excel)

Job description

Cooinda Search is seeking an experienced administrator to join our established building services operation in Western Australia. You will support service operations, customer inquiries, and billing processes while collaborating with field technicians and internal teams.

You will bring strong organisational skills, attention to detail, and proactive ideas to improve efficiency. Experience with ERP systems and MS Office is valued, with a team-focused, stable environment and opportunities to