Administration Assistant

FCF Fire and Electrical; Sunshine Coast Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Supportive team environment

Career growth and development

Exposure to a wide range of business功能

Modern office environment and team

Job summary

FCF Fire and Electrical on the Sunshine Coast is seeking an Administration Assistant to provide proactive support to a busy team. You will handle daily tasks across customer service, data entry, scheduling, quotes, and reporting, ensuring processes run smoothly.

Ideal candidates will have office experience, strong communication, and attention to detail. Familiarity with Simpro or Xero is a bonus, and you will grow with a supportive leadership team in a modern office environment.

Qualifications

• Previous administration, customer service, or office support experience.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• High attention to detail and accuracy.
• Ability to multitask and prioritise competing deadlines.

Responsibilities

• Answering and directing incoming phone calls and emails.
• Managing customer enquiries and service requests.
• Data entry and maintaining accurate records within company systems.
• Preparing quotes, reports, and general correspondence.
• Assisting with scheduling and coordinating technicians and tradespeople.
• Processing purchase orders, invoices, and supplier documentation.
• Maintaining professionalism and confidentiality at all times.

Skills

Strong communication

Organisational skills

Time management

Multitasking

Tools

Simpro

Xero

Job description

FCF Fire and Electrical - Sunshine Coast QLD

FCF Fire & Electrical is a rapidly growing fire protection and electrical services company servicing commercial, industrial, and residential clients across Queensland. We pride ourselves on delivering exceptional customer service, industry expertise, and innovative solutions.

We are seeking a motivated and detail-oriented Administration Assistant to support our busy team across the Sunshine Coast. This role is ideal for someone who enjoys variety in their day, thrives in a fast-paced environment and takes pride in keeping things organised and running smoothly.

About the Role

As an Administration Assistant, you will provide administrative support across multiple areas of the business, ensuring efficient day-to-day operations and outstanding service to both internal and external stakeholders.

Key Responsibilities

• Answering and directing incoming phone calls and emails
• Managing customer enquiries and service requests
• Data entry and maintaining accurate records within company systems
• Preparing quotes, reports, and general correspondence
• Assisting with scheduling and coordinating technicians and tradespeople
• Processing purchase orders, invoices, and supplier documentation
• Maintaining professionalism and confidentiality at all times

About You

• Previous administration, customer service, or office support experience
• Strong communication skills, both written and verbal
• Excellent organisational and time management abilities
• High attention to detail and accuracy
• Ability to multitask and prioritise competing deadlines
• Experience with Simpro, Xero, or similar business management software is highly desirable but not essential

What We Offer

• Supportive and collaborative team environment
• Opportunity for career growth and professional development
• Exposure to a wide range of business functions
• Modern office environment and supportive leadership team