OOSH Admin & Enrolments Specialist

Growing Potential; Blacktown; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Not-for-profit salary packaging, so更多

A close-knit, supportive team that g0

Job summary

Children First in Blacktown Area is seeking a highly organised Service Support Administrator to back our Outside School Hours Care services. You will oversee enrolments, bookings and CCS processes, ensuring families move smoothly from enquiry to enrolment and billing.

The role also supports multiple sites with staff and educators. Key duties include managing inquiries, waitlists, enrolments, fees and payments, and maintaining accurate records in OWNA.

Qualifications

• Administration experience in education and care or children's services.
• Sound knowledge of CCS and Family Assistance Law.
• Experience with OWNA or similar childcare CMS; Word, Outlook, Canva.
• Excellent customer service, including supporting families who speak English as a second language.
• Strong attention to detail and prioritisation across multiple services.
• Working With Children Check and National Police Check, or willingness to obtain.
• First Aid, CPR, Asthma and Anaphylaxis training, or willingness to obtain.

Responsibilities

• Manage families and enrolments across OOSH services.
• Handle inquiries, waitlists, bookings, tours and orientations.
• Process enrolments and verify documentation (medical action plans, immunisation, CCS).
• Confirm enrolments, inform services of new children and medical needs.
• Assist families with enrolment forms, including ESL service users.
• Oversee annual re-enrolment and vacation care bookings.
• Manage capacity and respond to parent concerns.
• Process fees, bonds, payments and set up advance billing.
• Follow up overdue accounts and arrange payment plans.
• Resolve CCS enquiries and attendance/report discrepancies.
• Submit weekly support claims and assist accounts.
• Maintain OWNA CMS accuracy and train educators.
• Create newsletters, vacation care programs and Canva signage.
• Post family updates and manage social media posts.
• Prepare occupancy and trend reports.

Skills

Administrative experience

Customer service

Attention to detail

Multitasking

Communication

Tools

OWNA

Microsoft Word

Outlook

Canva

Job description

Children First in Blacktown Area is seeking a highly organised Service Support Administrator to back our Outside School Hours Care services. You will oversee enrolments, bookings and CCS processes, ensuring families move smoothly from enquiry to enrolment and billing.

The role also supports multiple sites with staff and educators. Key duties include managing inquiries, waitlists, enrolments, fees and payments, and maintaining accurate records in OWNA.