Onsite Service Delivery Leader — Print, Records & Mail

FUJIFILM Business Innovation; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

In-house training and development

Diverse career development

Fitness Passport gym access

Employee discounts

Job summary

FUJIFILM Business Innovation is seeking a Service Delivery Team Leader – Document Services to join our Sydney team. The role is permanent, full-time, on site, leading a four-person team delivering print, records and mail services for a major professional services client.

You will own day-to-day operations, manage workflows, build strong client relationships, and drive continuous improvement. The position requires hands-on leadership, strong communication, and experience in a fast-paced office

Qualifications

• Experience in digital print, records, mail, or document services environments.
• Proven ability to lead and develop a customer-focused team.
• Strong workflow management and prioritisation of time-sensitive tasks.
• Excellent communication and stakeholder management skills.
• Proficiency with Microsoft 365 and print/workflow knowledge is advantageous.

Responsibilities

• Lead and support a team of four delivering onsite print, records and mail services
• Manage daily workflows, priorities and resources to deliver against service expectations and performance measures
• Build strong relationships with client stakeholders and act as a key onsite point of contact
• Coach and develop team members while maintaining high standards of quality, accuracy and customer service
• Identify workflow improvements and support operational and client-led projects

Skills

Digital print

Records management

Team leadership

Workflow management

Stakeholder management

Microsoft 365

Tools

Microsoft 365

Job description

FUJIFILM Business Innovation is seeking a Service Delivery Team Leader – Document Services to join our Sydney team. The role is permanent, full-time, on site, leading a four-person team delivering print, records and mail services for a major professional services client.

You will own day-to-day operations, manage workflows, build strong client relationships, and drive continuous improvement. The position requires hands-on leadership, strong communication, and experience in a fast-paced office