Service Delivery Team Leader

FUJIFILM Business Innovation; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

In-house training and development

Diverse career development

Fitness Passport gym access

Employee discounts

Job summary

FUJIFILM Business Innovation is seeking a Service Delivery Team Leader – Document Services to join our Sydney team. The role is permanent, full-time, on site, leading a four-person team delivering print, records and mail services for a major professional services client.

You will own day-to-day operations, manage workflows, build strong client relationships, and drive continuous improvement. The position requires hands-on leadership, strong communication, and experience in a fast-paced office

Qualifications

• Experience in digital print, records, mail, or document services environments.
• Proven ability to lead and develop a customer-focused team.
• Strong workflow management and prioritisation of time-sensitive tasks.
• Excellent communication and stakeholder management skills.
• Proficiency with Microsoft 365 and print/workflow knowledge is advantageous.

Responsibilities

• Lead and support a team of four delivering onsite print, records and mail services
• Manage daily workflows, priorities and resources to deliver against service expectations and performance measures
• Build strong relationships with client stakeholders and act as a key onsite point of contact
• Coach and develop team members while maintaining high standards of quality, accuracy and customer service
• Identify workflow improvements and support operational and client-led projects

Skills

Digital print

Records management

Team leadership

Workflow management

Stakeholder management

Microsoft 365

Tools

Microsoft 365

Job description

FUJIFILM Business Innovation – Sydney CBD NSW

• Lead onsite service delivery across print, records and mail
• High-profile client environment with strong stakeholder exposure
• Join a globally recognised leader in print and technology

OUR STORY

At FUJIFILM Business Innovation Australia, we help organisations make practical progress through technology. For more than 65 years, we’ve supported Australian businesses to manage information, work more securely, and grow confidently. Today, we continue to evolve, helping customers build the foundations for safe, responsible and effective digital transformation. When you join our team, you’ll grow your career while contributing to meaningful outcomes for our customers and business.

THE OPPORTUNITY

We have an exciting permanent full-time opportunity for a Service Delivery Team Leader – Document Services to join our highly skilled team in Sydney.

Based onsite with one of our major professional services clients, you’ll lead an established team across print, records and mail services. This is a five-day-per-week onsite role, with the team delivering services between 8am and 6pm, Monday to Friday.

You’ll be hands‑on in the day-to-day operation while taking ownership of workflow, service performance and the delivery of consistently high standards.

As the onsite lead, you’ll build strong relationships with key client stakeholders and support a large and fast‑paced office environment. You’ll confidently prioritise time‑critical work, maintain accuracy and keep services running effectively as demands change.

Working closely with colleagues across our national service delivery team, you’ll also contribute to continuous improvement and support client‑led projects as requirements evolve.

Key Responsibilities:

• Lead and support a team of four delivering onsite print, records and mail services
• Manage daily workflows, priorities and resources to deliver against service expectations and performance measures
• Build strong relationships with client stakeholders and act as a key onsite point of contact
• Coach and develop team members while maintaining high standards of quality, accuracy and customer service
• Identify workflow improvements and support operational and client‑led projects

Skills & Qualifications

• Experience within digital print, records, mail, document services or a related technical service environment
• Demonstrated experience leading and developing a team in a customer‑focused operational environment
• Strong workflow management skills, with the ability to prioritise competing and time‑sensitive requirements
• Excellent communication and stakeholder management skills, combined with strong attention to detail
• Strong digital capability, including Microsoft 365 applications, with print production and workflow knowledge highly regarded

BENEFITS:

• In‑house training and development, supported by a generous Educational Assistance policy
• Diverse career development opportunities across the business
• Discounted access to a large network of gyms, pools and leisure centres through Fitness Passport
• Employee discounts, rewards and recognition through our Gold Pass platform
• Income protection and life insurance
• Salary packaging and novated leasing options
• Employee Resource Groups, including Community Champions, Pride, First Nations, Sustainability and Elevate (Women in Leadership network)

OUR COMMITMENT

At FUJIFILM BI Australia, our commitment is to create a workplace where people feel respected, supported and able to contribute. Through Fujifilm’s global Diverse Stories approach, we recognise that every person brings experiences, perspectives and aspirations that strengthen how we work together, support our customers and contribute to innovation.

We value diversity, equity and inclusion, and are committed to fair, respectful and inclusive workplace practices. By listening to different stories and learning from one another, we help bring the Fujifilm Group Purpose, “Giving Our World More Smiles”, to life. We welcome applications from people of all backgrounds, experiences and perspectives.

For further info you can also contact our Talent Acquisition team at ***************@fujifilm.com