Onsite IT Support Analyst - M365, Intune & Azure AD

randstad digital australia; Sydney; On-site; AUD 98,000 - 100,000; Full time

Job summary

Randstad is seeking an autonomous IT Support Analyst to be the key onsite presence in our Sydney CBD office. You will handle L1/L2 desktop support incidents and service requests end-to-end, delivering expert face-to-face service while ensuring smooth daily IT operations across hardware and cloud systems.

The role focuses on Microsoft 365 administration, Intune device management, Entra ID/Azure AD, and Windows endpoints.

Qualifications

• Proven experience in a Level 1 / Level 2 IT Support role.
• Strong hands-on experience across M365, Intune, Entra ID, and Active Directory.
• Exceptional face-to-face communication, customer service, and process documentation skills.
• Ability to work 5 days onsite in Sydney CBD.
• Australian Citizenship or Permanent Residency is mandatory.

Responsibilities

• Manage L1/L2 desktop support incidents and service requests end-to-end.
• Deliver face-to-face service while ensuring smooth daily IT operations across hardware and cloud systems.
• Support Microsoft 365 administration, Intune, Entra ID, and Windows endpoints.

Skills

IT support L1/L2

M365 admin

Intune

Entra ID / Azure AD

Active Directory

Face-to-face communication

Customer service

Documentation

Job description

Randstad is seeking an autonomous IT Support Analyst to be the key onsite presence in our Sydney CBD office. You will handle L1/L2 desktop support incidents and service requests end-to-end, delivering expert face-to-face service while ensuring smooth daily IT operations across hardware and cloud systems.

The role focuses on Microsoft 365 administration, Intune device management, Entra ID/Azure AD, and Windows endpoints.