Onsite IT Support Analyst — M365 & Identity (Sydney CBD)

HR Partners; Sydney; On-site; AUD 18,081,000 - 22,140,000; Full time

Job summary

HR Partners is seeking an autonomous IT Support Analyst for our Sydney CBD office on a 6-month initial contract. You will be the key onsite IT presence, handling L1/L2 desktop support incidents and service requests end-to-end while maintaining daily IT operations across hardware and cloud systems.

The role requires strong customer service, exceptional communication, and thorough documentation. Onsite work five days a week in Sydney CBD is expected for the duration of the contract.

Qualifications

• Proven experience in a Level 1 / Level 2 IT Support role.
• Strong hands-on experience across M365, Intune, Entra ID, and Active Directory.
• Exceptional face-to-face communication, customer service, and process documentation skills.
• Ability to work 5 days onsite in Sydney CBD.
• Australian Citizenship or Permanent Residency is mandatory.

Responsibilities

• Manage L1/L2 desktop support incidents and service requests end-to-end.
• Ensure smooth daily IT operations across hardware and cloud systems.

Skills

Face-to-face communication

Customer service

Documentation

Tools

Microsoft 365

Microsoft Intune

Azure AD / Entra ID

Active Directory

Windows OS

Job description

HR Partners is seeking an autonomous IT Support Analyst for our Sydney CBD office on a 6-month initial contract. You will be the key onsite IT presence, handling L1/L2 desktop support incidents and service requests end-to-end while maintaining daily IT operations across hardware and cloud systems.

The role requires strong customer service, exceptional communication, and thorough documentation. Onsite work five days a week in Sydney CBD is expected for the duration of the contract.