IT Support Analyst - Onsite

Randstad; Sydney; On-site; AUD 90,000 - 105,000; Part time

Job summary

Randstad in Sydney CBD is seeking an autonomous IT Support Analyst for a 6-month contract, onsite five days a week, delivering L1/L2 desktop support and ensuring smooth IT operations across hardware and cloud services.

Key focus areas include Microsoft 365 administration, Intune device management, Entra ID/Azure AD, and Windows 10/11 support. Eligibility requires Australian citizenship or permanent residency; daily rate is $380 inclusive of super.

Qualifications

• Proven experience in a Level 1 / Level 2 IT Support role.
• Hands-on across M365, Intune, Entra ID, and Active Directory.
• Excellent face-to-face communication and process documentation.
• Ability to work 5 days onsite in Sydney CBD.
• Australian Citizenship or Permanent Residency is mandatory.

Responsibilities

• Manage L1/L2 desktop support incidents and service requests end-to-end.
• Deliver face-to-face service while ensuring daily IT operations.
• Support hardware, printers, and cloud systems.

Skills

Microsoft 365

Intune

Entra ID (Azure AD)

Active Directory

Windows OS

L1/L2 desktop support

Customer service

Documentation

Job description

IT Support Analyst | 6-Month Contract | Sydney CBD (5 Days Onsite)

Daily Rate: $380/day (inclusive of Super)

Location: Sydney CBD - 100% Onsite (5 Days/Week)

Duration: 6-Month Initial Contract

Eligibility: Australian Citizens or Permanent Residents ONLY

IT Support Analyst | 6-Month Contract | Sydney CBD (5 Days Onsite)

Daily Rate: $380/day (inclusive of Super)

Location: Sydney CBD - 100% Onsite (5 Days/Week)

Duration: 6-Month Initial Contract

Eligibility: Australian Citizens or Permanent Residents ONLY

About the Role

We are seeking an autonomous IT Support Analyst to serve as the key onsite IT presence in our Sydney CBD office. You will manage L1/L2 desktop support incidents and service requests end-to-end, delivering exceptional face-to-face service while ensuring smooth daily IT operations across our hardware and cloud systems.

Key Technical Focus

• Microsoft 365: Administration, licensing, and day-to-day user troubleshooting.

• Microsoft Intune: Endpoint device management, app deployment, and policy configuration.

• Microsoft Entra ID (Azure AD) & Active Directory: Identity management, user onboarding/offboarding, access rights, and group administration.

• Windows OS: Troubleshooting and support for Windows 10 and 11 endpoints.

• Hardware & Support: Laptops, monitors, printers, mobile devices, and ITSM ticket lifecycle management.

Key Requirements

• Proven experience in a Level 1 / Level 2 IT Support role.

• Strong hands-on experience across M365, Intune, Entra ID, and Active Directory.

• Exceptional face-to-face communication, customer service, and process documentation skills.

• Ability to work 5 days onsite in Sydney CBD.

• Australian Citizenship or Permanent Residency is mandatory.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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