IT Support Analyst - Onsite

Randstad Digital; Sydney; On-site; AUD 65,000 - 76,000; Full time

Job summary

Randstad Digital is seeking an IT Support Analyst for a 6-month contract in Sydney CBD, onsite five days a week. The role focuses on L1/L2 desktop support, incident handling, and end-to-end service delivery across hardware and cloud environments.

Strong experience with M365, Intune, Entra ID and Active Directory is essential, along with excellent face-to-face communication and documentation skills. Australian Citizenship or permanent residency is mandatory.

Qualifications

• Proven experience in a Level 1 / Level 2 IT Support role.
• Strong hands-on experience across M365, Intune, Entra ID, and Active Directory.
• Excellent face-to-face communication, customer service, and documentation skills.
• Ability to work 5 days onsite in Sydney CBD.
• Australian Citizenship or Permanent Residency is mandatory.

Responsibilities

• Manage L1/L2 desktop support incidents and service requests end-to-end.
• Provide face-to-face IT support to Sydney CBD staff and maintain hardware and cloud systems.

Skills

Microsoft 365

Intune

Entra ID

Active Directory

Windows OS

Hardware Support

Job description

IT Support Analyst | 6-Month Contract | Sydney CBD (5 Days Onsite)

Daily Rate: $380/day (inclusive of Super)

Location: Sydney CBD - 100% Onsite (5 Days/Week)

Duration: 6-Month Initial Contract

Eligibility: Australian Citizens or Permanent Residents ONLY

About the Role

We are seeking an autonomous IT Support Analyst to serve as the key onsite IT presence in our Sydney CBD office. You will manage L1/L2 desktop support incidents and service requests end-to-end, delivering exceptional face-to-face service while ensuring smooth daily IT operations across our hardware and cloud systems.

Key Technical Focus

Microsoft 365: Administration, licensing, and day-to-day user troubleshooting.

Microsoft Intune: Endpoint device management, app deployment, and policy configuration.

Microsoft Entra ID (Azure AD) & Active Directory: Identity management, user onboarding/offboarding, access rights, and group administration.

Windows OS: Troubleshooting and support for Windows 10 and 11 endpoints.

Hardware & Support: Laptops, monitors, printers, mobile devices, and ITSM ticket lifecycle management.

Key Requirements

Proven experience in a Level 1 / Level 2 IT Support role.

Strong hands-on experience across M365, Intune, Entra ID, and Active Directory.

Exceptional face-to-face communication, customer service, and process documentation skills.

Ability to work 5 days onsite in Sydney CBD.

Australian Citizenship or Permanent Residency is mandatory.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.