Contract IT Support Analyst - Windows, M365 & Devices

people2people; City of Melbourne; On-site; AUD 55,000 - 69,000; Full time

Benefits offered by this job

Immediate start available

Melbourne CBD office location

Collaborative IT team

Modern Microsoft environment

Opportunity to make an impact

Job summary

people2people in Melbourne is seeking an experienced IT Support Analyst to join its collaborative technology team on a temporary contract through to November 2026. You will provide Level 1 & 2 support across Microsoft technologies, end-user devices and workplace tech, supporting a corporate user base across Melbourne and Sydney.

The role is onsite in Melbourne with a hands-on remit delivering professional IT support and excellent customer service.

Qualifications

• Experience in IT Support, Service Desk or Desktop Support.
• Strong Microsoft 365 administration and troubleshooting.
• Experience supporting Windows 10/11 environments.
• Knowledge of Active Directory and Microsoft Entra ID.
• Exposure to Microsoft Intune and device deployment.
• Excellent communication and customer service skills.
• Experience working in a corporate/professional office environment.
• Strong organisational skills and ability to manage priorities.

Responsibilities

• Providing Level 1 & 2 IT support to end users
• Troubleshooting Windows 11, Microsoft 365 and hardware-related issues
• Building, configuring and deploying laptops and desktops
• User onboarding and offboarding
• Managing Active Directory and Microsoft Entra ID accounts
• Supporting Intune and device management activities
• Managing and resolving incidents through the service desk
• Supporting meeting room and hybrid conferencing technology
• Maintaining IT assets and equipment registers
• Escalating issues to vendors and third-party providers when required

Skills

Level 1/2 support

Microsoft 365 admin

Windows 10/11

Active Directory

Microsoft Entra ID

Intune deployment

Communication

Customer service

Office environment

Job description

people2people in Melbourne is seeking an experienced IT Support Analyst to join its collaborative technology team on a temporary contract through to November 2026. You will provide Level 1 & 2 support across Microsoft technologies, end-user devices and workplace tech, supporting a corporate user base across Melbourne and Sydney.

The role is onsite in Melbourne with a hands-on remit delivering professional IT support and excellent customer service.