Onsite Hardware Field Tech — Cairns

Unisys; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Unisys is seeking an Onsite Service Technician to provide hands-on hardware repair across Cairns and nearby areas. You will diagnose, repair, and replace components in laptops and desktops, while maintaining high customer satisfaction.

The role requires 1–2 years in hardware repair or field services, with strong troubleshooting skills and a solid understanding of Windows environments. A valid Australian driver’s license and willingness to travel within the Cairns region are essential.

Qualifications

• High School Diploma or equivalent required.
• Technical certification or vocational training preferred.
• 1-2 years in computer hardware repair or field services.
• Strong troubleshooting and fault-finding across laptop/desktop hardware.
• Experience installing/replacing hardware components (motherboards, screens, batteries, SSDs, memory).
• Good understanding of Windows OS and desktop computing environments.

Responsibilities

• Provides onsite technical support and hardware repair services across Cairns and surrounding areas.
• Diagnoses, troubleshoots, and repairs laptops, desktops, and related IT hardware.
• Replaces hardware components including motherboards, screens, keyboards, batteries, SSDs, memory, and other field-replaceable parts.
• Performs hardware diagnostics, BIOS and firmware updates, system testing, and validation activities.
• Manages assigned service calls, parts inventory, schedules, and travel requirements efficiently.
• Completes service documentation accurately and within required timeframes.

Skills

Troubleshooting

Customer service

Documentation

Hardware repair

Onsite service

Education

High School Diploma / GED

Technical certification / vocational training

Associate Degree

Job description

Unisys is seeking an Onsite Service Technician to provide hands-on hardware repair across Cairns and nearby areas. You will diagnose, repair, and replace components in laptops and desktops, while maintaining high customer satisfaction.

The role requires 1–2 years in hardware repair or field services, with strong troubleshooting skills and a solid understanding of Windows environments. A valid Australian driver’s license and willingness to travel within the Cairns region are essential.