Tech Field Engineer

Green Light; Cairns Regional; Hybrid; AUD 65,000 - 95,000; Full time

Job summary

Green Light is looking for a motivated Field Engineer to join our team in Queensland. The role is based in Cairns or Mackay with a hybrid work setup, supporting Cairns, Mackay and surrounding areas.

The successful candidate will provide onsite technical support, diagnose and repair laptops and desktops, and manage hardware replacements and service documentation while meeting SLA targets and maintaining high customer satisfaction.

Qualifications

• High School Diploma or equivalent required; technical certification preferred.
• 1–2 years in computer hardware repair, field services, or related support.
• Strong troubleshooting and fault-finding across laptop and desktop hardware.
• Experience replacing motherboards, screens, keyboards, SSDs, memory.
• Good understanding of Windows environments and desktop computing.
• Driver's licence and willingness to travel the Cairns region.

Responsibilities

• Provides onsite technical support and hardware repair across Cairns and Mackay.
• Diagnoses, troubleshoots, and repairs laptops, desktops, and related IT hardware.
• Replaces hardware components including motherboards, screens, keyboards, batteries, SSDs, memory.
• Performs hardware diagnostics, BIOS and firmware updates, system testing and validation.
• Manages service calls, parts inventory, and travel requirements efficiently.
• Completes service documentation accurately within required timeframes.
• Works independently with high levels of customer satisfaction and professionalism.
• Communicates effectively with customers, service delivery teams, and support groups.
• Follows customer processes, safety requirements, and SLAs.

Skills

Hardware troubleshooting

On-site service

Customer service

Communication

Documentation

Education

High School Diploma or equivalent

Technical certification or vocational training

Tools

Dell hardware

Lenovo hardware

OEM hardware platforms

Job description

Permanent Position
Citizen only
Cairns or Mackay, QLD
Hybrid

Green Light is looking fora motivated and positiveField Engineer for apermanent position based in Queensland.

What success looks like in this role:

• Provides onsite technical support and hardware repair services across Cairns/Mackay and surrounding areas.
• Diagnoses, troubleshoots, and repairs laptops, desktops, and related IT hardware.
• Replaces hardware components including motherboards, screens, keyboards, batteries, SSDs, memory, and other field-replaceable parts.
• Performs hardware diagnostics, BIOS and firmware updates, system testing, and validation activities.
• Manages assigned service calls, parts inventory, schedules, and travel requirements efficiently.
• Completes service documentation accurately and within required timeframes.
• Works independently while maintaining high levels of customer satisfaction and professionalism.
• Communicates effectively with customers, service delivery teams, and technical support groups.
• Follows customer-specific processes, safety requirements, and service level commitments.
• Meets SLA targets while delivering a positive customer experience.

Field Engineer

Permanent Position
Citizen only
Cairns or Mackay, QLD
Hybrid

Green Light is looking fora motivated and positiveField Engineer for apermanent position based in Queensland.

What success looks like in this role:

• Provides onsite technical support and hardware repair services across Cairns/Mackay and surrounding areas.
• Diagnoses, troubleshoots, and repairs laptops, desktops, and related IT hardware.
• Replaces hardware components including motherboards, screens, keyboards, batteries, SSDs, memory, and other field-replaceable parts.
• Performs hardware diagnostics, BIOS and firmware updates, system testing, and validation activities.
• Manages assigned service calls, parts inventory, schedules, and travel requirements efficiently.
• Completes service documentation accurately and within required timeframes.
• Works independently while maintaining high levels of customer satisfaction and professionalism.
• Communicates effectively with customers, service delivery teams, and technical support groups.
• Follows customer-specific processes, safety requirements, and service level commitments.
• Meets SLA targets while delivering a positive customer experience.

You will be successful in this role if you have:

• High School Diploma, GED, or equivalent qualification.
• Technical certification, Associate Degree, or relevant vocational training preferred.
• 1-2 years of experience in computer hardware repair, field services, desktop support, or technical support environments.
• Strong troubleshooting and fault-finding skills across laptop and desktop hardware.
• Experience installing and replacing hardware components such as motherboards, screens, batteries, keyboards, SSDs, and memory modules.
• Good understanding of Windows operating systems and desktop computing environments.
• Experience working with Dell, Lenovo, or other major OEM hardware platforms is highly desirable.
• Strong customer service, communication, and documentation skills.
• Ability to work independently and manage multiple onsite service requests.
• Current Australian Driver's Licence and willingness to travel throughout the Cairns region.
• OEM or manufacturer certifications are advantageous.
• A Blue Card (Working with Children Check) is required for this role.