Onsite Field IT Services Analyst - NSW Travel

Collaborate Recruitment; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Collaborate Recruitment seeks a Field Services Analyst to deliver onsite IT support for our Sydney client, based in Enfield with travel across NSW. The role requires a full Australian driver's licence and a willingness to be the face of IT at multiple sites.

The key focus is delivering a high-quality digital workplace experience, proactively boosting end-user productivity and aligning IT services with business operations at site level.

Qualifications

• Previous experience in Desktop Support / Field Service Support.
• ITIL Foundation Certified, or strong knowledge and experience of working in an ITIL environment.
• Must be able to travel to various sites within NSW and hold a full Australian driver’s licence.

Responsibilities

• Provide onsite IT support at Sydney office.
• Proactively improve end-user productivity and drive site-level service improvements.
• Identify recurring issues to eliminate root causes and drive improvements.
• Travel to multiple NSW sites and be the face of IT.

Skills

Desktop Support

Field Service Support

ITIL Foundation

Endpoint Management

Azure AD / Entra

M365 / Teams / OneDrive

Hardware lifecycle

Asset management

Stakeholder engagement

Customer service

Job description

Collaborate Recruitment seeks a Field Services Analyst to deliver onsite IT support for our Sydney client, based in Enfield with travel across NSW. The role requires a full Australian driver's licence and a willingness to be the face of IT at multiple sites.

The key focus is delivering a high-quality digital workplace experience, proactively boosting end-user productivity and aligning IT services with business operations at site level.