Regional IT Support Analyst — On-Call & Growth Opportunity

Bega Group; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

On-call allowance

Job summary

Bega Group is seeking a Regional IT Support Analyst to support end users across multiple sites, starting at the Wetherill Park facility in Sydney. You will troubleshoot hardware, software and mobile device issues, with on-call responsibilities on a rotating roster and occasional interstate travel involved.

The role reports to the Regional Support Lead and is backed by the National IT team; travel across NSW and other states is expected as needed.

Qualifications

• ITIL knowledge and certification is desirable.
• Experience delivering infrastructure, hardware and application support across multiple sites.
• Ability to proactively take initiative, especially during non-peak times.
• Experience in IT support roles within a large, branded environment would be advantageous.
• Demonstrated willingness to grow within a well-established Australian brand.

Responsibilities

• Provides 1st and 2nd level support to internal staff for computer and mobile device issues, face-to-face or remote.
• Elevates issues to level 2/3 support or third-party vendors when required.
• Provides video conferencing assistance and fault finding.
• Images new systems with Bega standard operating environment and supports deployments.
• Liaises with procurement on stock levels to ensure timely replacement stock.

Skills

ITIL knowledge

Multi-site support

Proactive mindset

Job description

Bega Group is seeking a Regional IT Support Analyst to support end users across multiple sites, starting at the Wetherill Park facility in Sydney. You will troubleshoot hardware, software and mobile device issues, with on-call responsibilities on a rotating roster and occasional interstate travel involved.

The role reports to the Regional Support Lead and is backed by the National IT team; travel across NSW and other states is expected as needed.