Onsite Desktop Support Specialist — TechCon Project

Professional; Canberra; On-site; AUD 90,000 - 105,000; Full time

Job summary

ANU is seeking a Desktop Support Officer (TechCon Project Officer) to provide onsite technical support for the TechCon project on the Acton campus. You will work within Information Technology Services to deploy, configure, troubleshoot and support desktop computers, mobile devices and other technologies used across the University.

The role requires at least two years of technical support experience, strong customer service and teamwork, and a willingness to learn in a changing environment.

Qualifications

• Strong commitment to delivering excellent customer service.

Responsibilities

• Deliver high-quality customer service, building positive relationships with clients and providing effective technical support.
• Provide onsite technical assistance across various work areas on the Acton campus.
• Troubleshoot and resolve hardware, software and network-related issues.
• Maintain accurate records and documentation as required.

Skills

Customer service

Onsite support

Desktop systems

Troubleshooting

Teamwork

Communication

Job description

ANU is seeking a Desktop Support Officer (TechCon Project Officer) to provide onsite technical support for the TechCon project on the Acton campus. You will work within Information Technology Services to deploy, configure, troubleshoot and support desktop computers, mobile devices and other technologies used across the University.

The role requires at least two years of technical support experience, strong customer service and teamwork, and a willingness to learn in a changing environment.