Onsite Desktop Support Specialist – TechCon Project

The Australian National University; Canberra; On-site; AUD 90,000 - 105,000; Full time

Benefits offered by this job

Superannuation 17%

Onsite work on campus

Job summary

The Australian National University (ANU) invites applications for an ANU Officer Grade 5/6 (Information Technology) to support the TechCon desktop consolidation project on the Acton campus. The role provides onsite technical support, deployment, configuration and troubleshooting of desktops, mobile devices and related technologies.

You will deliver high-quality customer service, maintain documentation, and work collaboratively with ITS teams.

Qualifications

• A strong commitment to delivering excellent customer service.
• Effective communication skills for diverse clients.
• Understanding of modern IT desktop systems or practical experience.
• At least two years of experience in technical support or sales.
• Willingness to learn and adapt to changing environments.
• Demonstrated problem-solving and teamwork skills.

Responsibilities

• Deliver high-quality customer service and provide effective technical support.
• Provide onsite technical assistance across Acton campus.
• Troubleshoot and resolve hardware, software and network issues.
• Maintain accurate records and documentation as required.

Job description

The Australian National University (ANU) invites applications for an ANU Officer Grade 5/6 (Information Technology) to support the TechCon desktop consolidation project on the Acton campus. The role provides onsite technical support, deployment, configuration and troubleshooting of desktops, mobile devices and related technologies.

You will deliver high-quality customer service, maintain documentation, and work collaboratively with ITS teams.