Onsite IT Support Specialist – Campus TechCon

Times Higher Education; Canberra; On-site; AUD 90,000 - 105,000; Full time

Job summary

Australian National University (ANU) invites applications for a Desktop Support Officer (TechCon Project) based on the Acton campus in Canberra. This on-site role provides frontline IT support for project activities, including deployment, configuration and troubleshooting of desktops and mobile devices.

We seek candidates with at least two years in technical support or sales, strong customer service, good communication, and solid knowledge of modern IT desktop systems.

Qualifications

• Customer service-focused with ability to build relationships.
• Strong communication and interpersonal skills.
• Solid understanding of modern IT desktop systems gained through education or practical experience.
• At least two years of experience in technical support or sales.
• Willingness to continuously learn and adapt to changing environments.
• Demonstrated problem-solving skills.
• Strong teamwork and collaboration abilities.

Responsibilities

• Deliver high-quality customer service, building positive relationships with clients and providing effective technical support.
• Provide onsite technical assistance across various work areas on the Acton campus.
• Troubleshoot and resolve hardware, software and network-related issues.
• Maintain accurate records and documentation as required.

Skills

Customer service

Communication

Problem solving

Teamwork

IT desktop systems knowledge

Technical support experience

Job description

Australian National University (ANU) invites applications for a Desktop Support Officer (TechCon Project) based on the Acton campus in Canberra. This on-site role provides frontline IT support for project activities, including deployment, configuration and troubleshooting of desktops and mobile devices.

We seek candidates with at least two years in technical support or sales, strong customer service, good communication, and solid knowledge of modern IT desktop systems.