Desktop Support Officer (TechCon Project Officer)

The Australian National University; Canberra; On-site; AUD 90,000 - 105,000; Full time

Benefits offered by this job

Superannuation 17%

Onsite work on campus

Job summary

The Australian National University (ANU) invites applications for an ANU Officer Grade 5/6 (Information Technology) to support the TechCon desktop consolidation project on the Acton campus. The role provides onsite technical support, deployment, configuration and troubleshooting of desktops, mobile devices and related technologies.

You will deliver high-quality customer service, maintain documentation, and work collaboratively with ITS teams.

Qualifications

• A strong commitment to delivering excellent customer service.
• Effective communication skills for diverse clients.
• Understanding of modern IT desktop systems or practical experience.
• At least two years of experience in technical support or sales.
• Willingness to learn and adapt to changing environments.
• Demonstrated problem-solving and teamwork skills.

Responsibilities

• Deliver high-quality customer service and provide effective technical support.
• Provide onsite technical assistance across Acton campus.
• Troubleshoot and resolve hardware, software and network issues.
• Maintain accurate records and documentation as required.

Job description

Classification: ANU Officer Grade 5/6 (Information Technology)

Salary package: $89,760 to $105,459 per annum plus 17% Superannuation

Terms*: Full time, Fixed term (Until 22 nd December 2028)

Position Overview

Information Technology Services (ITS) provides corporate IT services to ANU staff, students and visitors in support of excellence in research, teaching and public policy. These services include networks, communications, computing platforms, data storage, desktop and mobile access, enterprise systems, student learning environments and IT security. ITS works collaboratively with University Colleges and other Service Divisions to deliver a cohesive, University-wide information services infrastructure.

The Technical Consolidation (TechCon) project aims to improve client computing across the Acton campus.

The Desktop Support Officer (TechCon Project Officer) will provide onsite technical support for project activities, including the deployment, configuration, troubleshooting and support of desktop computers, mobile devices and other technologies used across the University.

Key Responsibilities

• Deliver high-quality customer service, building positive relationships with clients and providing effective technical support.
• Provide onsite technical assistance across various work areas on the Acton campus.
• Troubleshoot and resolve hardware, software and network-related issues.
• Maintain accurate records and documentation as required.

About You

• A strong commitment to delivering excellent customer service.
• Effective communication skills, with the ability to support a diverse range of clients.
• A sound understanding of modern IT desktop systems, gained through education or practical experience.
• At least two years of experience in technical support or sales.
• A willingness to continuously learn and adapt to changing environments.
• Demonstrated problem-solving skills.
• Strong teamwork and interpersonal skills.

The role requires regular movement across the campus to provide onsite support, which may include moving equipment. Appropriate assistance and equipment are available to support these activities.

For further information

James Fellows, Team Leader, Desktop Projects, E: [e-mail]

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on [e-mail]

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Applications which do not address the selection criteria may not be considered for the position.

Please note: The preferred candidate must have rights to live and work in Australia and will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with the Background Checking Procedure and the National Higher Education Code to Prevent and Respond to Gender-Based Violence.

Closing date: Sunday, 22/11/2026, 11:55PM ( Canberra Time )