Desktop Support Officer (Techcon Project Officer)

ANU College of Asia & the Pacific; Canberra; On-site; AUD 90,000 - 105,000; Full time

Job summary

Australian National University (ANU) invites applications for a Desktop Support Officer (TechCon Project) based on the Acton campus in Canberra. This on-site role provides frontline IT support for project activities, including deployment, configuration and troubleshooting of desktops and mobile devices.

We seek candidates with at least two years in technical support or sales, strong customer service, good communication, and solid knowledge of modern IT desktop systems.

Qualifications

• Customer service-focused with ability to build relationships.
• Strong communication and interpersonal skills.
• Solid understanding of modern IT desktop systems gained through education or practical experience.
• At least two years of experience in technical support or sales.
• Willingness to continuously learn and adapt to changing environments.
• Demonstrated problem-solving skills.
• Strong teamwork and collaboration abilities.

Responsibilities

• Deliver high-quality customer service, building positive relationships with clients and providing effective technical support.
• Provide onsite technical assistance across various work areas on the Acton campus.
• Troubleshoot and resolve hardware, software and network-related issues.
• Maintain accurate records and documentation as required.

Skills

Customer service

Communication

Problem solving

Teamwork

IT desktop systems knowledge

Technical support experience

Job description

Classification:ANU Officer Grade 5/6 (Information Technology)
Salary package: $89,760 to $105,459 per annum plus 17% Superannuation
Terms*: Full time, Fixed term (Until 22nd December 2028)
Position Description and Selection Criteria:PD&PEWER_ANUO56_Desktop Support Officer (TechConPO).pdf

In 1946, ANU was founded to help rebuild a changing world. We’re still at it, 80 years later. For generations, our people have turned curiosity into ideas that have shaped Australia and our region. Learn more about ANU, our history and the community that has shaped us: ANU at 80

Position Overview

Information Technology Services (ITS) provides corporate IT services to ANU staff, students and visitors in support of excellence in research, teaching and public policy. These services include networks, communications, computing platforms, data storage, desktop and mobile access, enterprise systems, student learning environments and IT security. ITS works collaboratively with University Colleges and other Service Divisions to deliver a cohesive, University-wide information services infrastructure.

The Technical Consolidation (TechCon) project aims to improve client computing across the Acton campus.

The Desktop Support Officer (TechCon Project Officer) will provide onsite technical support for project activities, including the deployment, configuration, troubleshooting and support of desktop computers, mobile devices and other technologies used across the University.

Key Responsibilities

• Deliver high-quality customer service, building positive relationships with clients and providing effective technical support.
• Provide onsite technical assistance across various work areas on the Acton campus.
• Troubleshoot and resolve hardware, software and network‑related issues.
• Maintain accurate records and documentation as required.

About You

To be successful in this role, you will demonstrate:

• A strong commitment to delivering excellent customer service.
• Effective communication skills with the ability to support a diverse range of clients.
• A sound understanding of modern IT desktop systems gained through education or practical experience.
• At least two years of experience in technical support or sales.
• A willingness to continuously learn and adapt to changing environments.
• Demonstrated problem-solving skills.
• Strong teamwork and interpersonal skills.

The role requires regular movement across the campus to provide onsite support, which may include moving equipment. Appropriate assistance and equipment are available to support these activities.

If you are passionate about delivering quality customer service and have a sound understanding of IT, we encourage you to apply.

For further information please contact James Fellows, Team Leader, Desktop Projects, E: [e-mail]

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on [e-mail]

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Applications which do not address the selection criteria may not be considered for the position.

Please note: The preferred candidate must have rights to live and work in Australia and will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with the Background Checking Procedure and the National Higher Education Code to Prevent and Respond to Gender-Based Violence.

Closing date: Sunday, 22/11/2026, 11:55PM (Canberra Time)