Onsite Education IT Support Specialist

Centorrino Technologies Pty Ltd.; Northern Territory; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Extensive training and development

Cost-price tech for personal needs

Team events

Job summary

Centorrino Technologies Pty Ltd. in Howard Springs is seeking a Desktop Support Officer to deliver high-quality, onsite technical support to education sector clients.

You’ll work with Macs, PCs, tablets, servers, network gear, and voice platforms, coordinating with specialist teams to resolve issues and improve experiences. Ideal candidates bring a passion for customer service, strong communication, and a proactive attitude, with flexibility to accommodate varying schedules and on-call needs.

Qualifications

• Onsite technical support experience, preferably in education sector.

Responsibilities

• Ensure smooth day-to-day operations of the customers operations.
• Be personable with end-users developing a friendly bond with customers.
• Collaborate with your colleagues to determine any processes that require improvement or can be handled more efficiently.
• Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensure documentation and procedures are always up to date.
• Take ownership of day-to-day technology issues and deal with external 3rd party organisations.
• Collaborate with your peers in other teams across our business to ensure a successful outcome for the customer.

Skills

Customer service

Technical troubleshooting

Communication skills

Verbal communication

Written communication

Flexible schedule

Team collaboration

Tools

Macs

PCs

Tablet devices

Server systems

Network infrastructure

Voice platforms

Job description

Centorrino Technologies Pty Ltd. in Howard Springs is seeking a Desktop Support Officer to deliver high-quality, onsite technical support to education sector clients.

You’ll work with Macs, PCs, tablets, servers, network gear, and voice platforms, coordinating with specialist teams to resolve issues and improve experiences. Ideal candidates bring a passion for customer service, strong communication, and a proactive attitude, with flexibility to accommodate varying schedules and on-call needs.