Desktop Support Officer (TechCon Project Officer)

Australian National University; Canberra; On-site; AUD 90,000 - 105,000; Full time

Job summary

ANU is seeking a Desktop Support Officer (TechCon Project Officer) to provide onsite technical support across the Acton campus, deploying and configuring desktops and mobile devices and troubleshooting issues.

The role requires at least two years in technical support or sales, strong customer service, and good communication with diverse clients. It is a full-time fixed-term position until 22 December 2028, with salary package of AU$89,760–AU$105,459 plus 17% superannuation.

Qualifications

• Two years of experience in technical support or sales.
• Strong commitment to customer service and client care.
• Clear communication with a diverse client base.
• Familiarity with modern IT desktop systems.
• Willingness to learn and adapt in changing environments.

Responsibilities

• Deliver high-quality customer service and build relationships with clients.
• Provide onsite technical assistance across the Acton campus work areas.
• Troubleshoot and resolve hardware, software and network issues.
• Maintain accurate records and documentation as required.

Skills

Customer service

Communication

IT desktop systems

Technical support experience

Sales experience

Teamwork

Problem solving

Job description

Classification: ANU Officer Grade 5/6 (Information Technology)
Salary package: $89,760 to $105,459 per annum plus 17% Superannuation
Terms*: Full time, Fixed term (Until 22nd December 2028)

In 1946, ANU was founded to help rebuild a changing world. We’re still at it, 80 years later. For generations, our people have turned curiosity into ideas that have shaped Australia and our region. Learn more about ANU, our history and the community that has shaped us: ANU at 80

Position Overview

Information Technology Services (ITS) provides corporate IT services to ANU staff, students and visitors in support of excellence in research, teaching and public policy. These services include networks, communications, computing platforms, data storage, desktop and mobile access, enterprise systems, student learning environments and IT security. ITS works collaboratively with University Colleges and other Service Divisions to deliver a cohesive, University-wide information services infrastructure.

The Technical Consolidation (TechCon) project aims to improve client computing across the Acton campus.

The Desktop Support Officer (TechCon Project Officer) will provide onsite technical support for project activities, including the deployment, configuration, troubleshooting and support of desktop computers, mobile devices and other technologies used across the University.

Key Responsibilities

• Deliver high-quality customer service, building positive relationships with clients and providing effective technical support.
• Provide onsite technical assistance across various work areas on the Acton campus.
• Troubleshoot and resolve hardware, software and network-related issues.
• Maintain accurate records and documentation as required.

About You

To be successful in this role, you will demonstrate:

• A strong commitment to delivering excellent customer service.
• Effective communication skills, with the ability to support a diverse range of clients.
• A sound understanding of modern IT desktop systems, gained through education or practical experience.
• At least two years of experience in technical support or sales.
• A willingness to continuously learn and adapt to changing environments.
• Demonstrated problem-solving skills.
• Strong teamwork and interpersonal skills.

The role requires regular movement across the campus to provide onsite support, which may include moving equipment. Appropriate assistance and equipment are available to support these activities.

If you are passionate about delivering quality customer service and have a sound understanding of IT, we encourage you to apply.

For further information please contact James Fellows, Team Leader, Desktop Projects, E: [e-mail]

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on [e-mail]

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information

In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria.
• A current curriculum vitae (CV)which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees, you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note:

The preferred candidate must have rights to live and work in Australia and will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with the Background Checking Procedure and the National Higher Education Code to Prevent and Respond to Gender-Based Violence.