TechCon Onsite Desktop Support Officer

ANU; Canberra; Presencial; AUD 90.000 - 105.000; Jornada completa

Descripción de la vacante

ANU is seeking a Desktop Support Officer (TechCon Project Officer) to provide onsite technical support across the Acton campus, deploying and configuring desktops and mobile devices and troubleshooting issues.

The role requires at least two years in technical support or sales, strong customer service, and good communication with diverse clients. It is a full-time fixed-term position until 22 December 2028, with salary package of AU$89,760–AU$105,459 plus 17% superannuation.

Formación

• Two years of experience in technical support or sales.
• Strong commitment to customer service and client care.
• Clear communication with a diverse client base.
• Familiarity with modern IT desktop systems.
• Willingness to learn and adapt in changing environments.

Responsabilidades

• Deliver high-quality customer service and build relationships with clients.
• Provide onsite technical assistance across the Acton campus work areas.
• Troubleshoot and resolve hardware, software and network issues.
• Maintain accurate records and documentation as required.

Conocimientos

Customer service

Communication

IT desktop systems

Technical support experience

Sales experience

Teamwork

Problem solving

Descripción del empleo

ANU is seeking a Desktop Support Officer (TechCon Project Officer) to provide onsite technical support across the Acton campus, deploying and configuring desktops and mobile devices and troubleshooting issues.

The role requires at least two years in technical support or sales, strong customer service, and good communication with diverse clients. It is a full-time fixed-term position until 22 December 2028, with salary package of AU$89,760–AU$105,459 plus 17% superannuation.